Sr. Manager, Business Readiness

24 Hour Home Care • El Segundo, CA

11d • $96,054 - $114,072 • Hybrid

About The Position

the Business Transformation Office vision of turning bold ideas into lasting impact, this role partners early with initiative sponsors and cross-functional leaders to assess readiness, surface risks, and guide teams through structured readiness gates. The Senior Manager ensures people, processes, systems, and policies are prepared for smooth adoption, improved efficiency, and sustainable outcomes for caregivers, clients, and internal teams.

Requirements

• Strong facilitation, consultation, and stakeholder alignment capabilities
• Ability to influence without authority across complex, matrixed organizations
• Comfort operating in ambiguity with agility, urgency, and sound judgment
• Exceptional analytical skills with the ability to synthesize data into actionable insights
• Clear, executive-level written and verbal communication
• High emotional intelligence and strong relationship-building skills
• Proficiency with Microsoft 365, Teams, and project/change tools such as ClickUp or Monday.com
• 5–7+ years of experience in change management, operations, program management, or business transformation
• Demonstrated success leading cross-functional initiatives and readiness or change efforts
• Working knowledge of structured change or readiness frameworks (e.g., ADKAR, PCT, Prosci, ACMP)
• Experience designing or using readiness tools, assessments, or dashboards

Responsibilities

• Own and evolve the Disability Services readiness framework, engaging early in initiative planning to assess risk, dependencies, and organizational capacity.
• Partner with Launchpad, initiative sponsors, and project teams to define readiness scope, success criteria, and conditions required for scale.
• Lead readiness discovery and impact assessments across people, process, technology, and policy, translating findings into clear action plans and accountable owners.
• Facilitate cross-functional alignment with Operations, IT, Finance, People Operations, Client Services, and Compliance to mitigate readiness risks.
• Coach leaders and managers on change leadership responsibilities, including sponsorship, communication, and local readiness execution.
• Design and track readiness indicators, dashboards, and gate reviews, providing leadership with clear visibility into risks, progress, and decisions.
• Drive continuous improvement by refining readiness tools, playbooks, and templates based on feedback and lessons learned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed