Sr. M365 AI Engineer

Konica Minolta Business Solutions, U.S.A., Inc. • Los Angeles, CA

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About The Position

All Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Sr. M365 AI Engineer!

Requirements

• Proven experience delivering customer-facing training and enablement
• Demonstrated success in designing and implementing Microsoft Copilot or custom AI assistant use cases in customer environments
• Proven ability to lead customer-facing projects, including readiness assessments, deployments, and user enablement
• Strong understanding of Microsoft security, compliance, and identity solutions and how they impact Copilot and AI integrations
• Experience with data governance, information architecture, and optimizing data access for AI workloads
• Must be able to travel occasionally and work extended hours when needed (10%)
• Bachelor’s degree in Computer Science, Information Technologies, Engineering, or equivalent work experience (Master’s degree preferred, but not required)
• 7+ years of hands-on experience with Microsoft 365 technologies, including SharePoint Online, Exchange Online, Teams, OneDrive, and Microsoft Graph.
• 5+ years of practical experience in Microsoft 365 consulting
• Strong consulting, communication, and stakeholder management skills

Nice To Haves

• Familiarity with prompt engineering, conversational design, or Copilot Studio is a strong plus.
• Relevant technical certifications highly desirable: Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Power Platform Solution Architect Expert Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals OpenAI or Microsoft Copilot-related training/certifications
• Expertise in Power Platform, Microsoft Graph, and Azure OpenAI
• Familiarity with the MSP service delivery models and managed services packaging

Responsibilities

• Developed and deliver Copilot and AI training sessions to end-users and stakeholders
• Support pre-sales activities, including project scoping, demos, POCs, and RFP responses
• Conduct Copilot readiness assessments and provide strategic recommendations
• Lead billable Copilot adoption and enablement initiatives
• Consult on and build custom AI agents using both Microsoft and industry technologies
• Monitor agent productivity using Microsoft and third-party tools
• Conduct usage analytics, prompt tuning, and feedback loops to improve AI agent performance
• Collaborate with internal teams to develop Copilot-based managed services
• Act as a senior technical resource and escalation point for Copilot-related projects
• Develop reusable assets, templates, and best practices for Copilot engagements
• Stay current with Microsoft AI roadmap and contribute to practice innovation
• Ensure responsible AI practices, including data privacy, bias mitigation, and ethical AI use
• Document work professionally and submit accurate timecards daily
• Assist in identifying new revenue opportunities through AI-driven solutions
• Maintain relevant certifications and contribute to internal knowledge sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees