Sr. Litigation Adjuster - Remote

CSAA Insurance Group, a AAA Insurer • Washington, DC

16d • Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Sr. Litigation Adjuster- Remote Your Role: Responsible for management through conclusion, including trial, of litigated claims including auto 1st and 3rd party, and homeowner’s claims. Provides input and direction to defense counsel and responsible for ultimate resolution through providing settlement authority and participating in negotiations. Responsibility for effective management of defense costs and indemnity.

Requirements

• A total of 6-7 years of claims experience with a minimum of 2-4 years Senior Casualty role experience or equivalent complex casualty/litigation experience
• 1 year of Litigation experience
• Proficiency or ability to obtain proficiency in the handling of minor, moderate and complex litigated claims
• Strong analytical, problem-solving and organizational skills
• Proficient in ability to work independently.
• Strong decision-making ability
• Extensive understanding of statutory and regulatory requirements and ability to develop proficiency in standards of civil procedure
• Ability to travel and to work extended hours and/or weekends
• Proficient oral and written communication skills and ability to organize and present complex facts to executive management
• Strong math skills, basic computer skills and ability to type at least 30 wpm
• HS/GED or a minimum of 3 years of experience in casualty claims role within P&C insurance industry

Nice To Haves

• Bilingual a plus
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• BA/BS in business, insurance or related area, or equivalent combination of education and experience.
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Responsibilities

• Completes analysis of claim, which includes examining facts of the loss and other applicable factors.
• Creates discovery plan, including depositions, retention of experts, Independent Medical Exams (IMEs) and accident reconstruction for 1st and 3rd party claims from a minor to extremely complex nature.
• Interacts directly with defense counsel providing direction, authority for resolution (i.e., settle or go to trial) and ensures appropriate outcome in balancing defense costs and indemnity
• Conducts comprehensive review of liability, damages, coverage and risk to assess for individual independent settlement authority up to $50,000.
• Collaborates with defense counsel to identify strategy for negotiations and provides input as the face of the organization via phone or in-person mediations and settlement conferences.
• Authorizes, approves and monitors budget for outside counsel, and utilizes bill review software to analyze defense expenses.
• Prepares and presents recommendations for litigated cases for review with local and executive management to the IELT level.
• Secures authority up to the highest levels for resolution.

Benefits

• Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
• Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
• Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
• Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
• Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED