Docusign-posted 3 months ago
$126,900 - $197,800/Yr
Full-time • Senior
San Francisco, CA
5,001-10,000 employees

Docusign’s Lifecycle Marketing team is laser-focused on one goal: ensuring our 1.7M+ customers don’t just purchase Docusign—they actively adopt, engage, and expand their use of our platform. As Sr. Lifecycle Marketing Manager, you will own strategies and programs that inspire customers to get value from Docusign every day. From onboarding and activation through long-term engagement, you’ll build journeys and campaigns that drive adoption, deepen product usage, and reduce churn. In this highly visible, cross-functional role, you’ll turn business goals into measurable customer outcomes—driving usage, retention, and expansion at scale. You’ll partner closely with Product Growth, Sales-Led Marketing, Product Marketing, Campaigns, Regional Marketing, Data Science, Customer Success, and Sales to create a seamless customer experience that motivates ongoing engagement and maximizes lifetime value. This position is an individual contributor role reporting to the Senior Director of Lifecycle Marketing.

  • Design, launch, and optimize customer engagement programs across email, in-product messaging, and guided notifications—driving adoption, ongoing usage, and retention
  • Bridge Product Led Growth and Sales Led Growth motions, aligning lifecycle strategies to ensure consistency of value delivery across product-led and sales-assisted experiences
  • Partner with regional marketing teams to adapt and promote offers and programs that meet the unique needs of local markets
  • Leverage data, segmentation, and AI-driven personalization to create relevant, scalable programs that accelerate adoption and identify expansion opportunities
  • Translate business goals into customer impact, defining clear KPIs, reporting performance, and communicating progress across the organization
  • Collaborate cross-functionally with Product, Growth, Campaigns, Data Science, Support, and Sales to align efforts and amplify results
  • Bachelor’s degree in marketing, business, or related field
  • 8+ years of experience in customer or lifecycle marketing, with a strong focus on adoption, engagement, and retention in B2B SaaS
  • Proven ability to turn data into action, with a track record of driving measurable improvements in customer usage and retention
  • Deep expertise in lifecycle program design, particularly at the intersection of PLG and SLG channels
  • Strong command of marketing automation, CRM, and analytics tools to build, execute, and optimize campaigns
  • Exceptional communication skills and ability to influence across global and regional teams
  • Strong project management capabilities and comfort operating in fast-moving, matrixed organizations
  • Passion for using technology, personalization, and experimentation to drive customer success at scale
  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
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