Sr Lead Technology Consultant

Lumen Technologies

8d • $129,639 - $190,137 • Remote

About The Position

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
Primarily responsible for onboarding design, planning, execution and coordination activities for external customers into Lumen’s service management platforms as well as ensuring transition handoff to the various managed services support teams. This role is responsible for end‑to-end onboarding execution, with a strong emphasis on backend technical readiness, including network connectivity, IPSec tunnels, firewall, inventory, eBonding, coordination etc. The ideal candidate is comfortable operating with external customers and various technical teams, (such as IT, infrastructure, network) ensuring customers are technically ready to go live across complex, secure environments.Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.

Requirements

• Bachelors degree or equivalent education and experience. Typically 10+ years related experience or 8+ years related experience with Masters degree.
• 8+ years of experience in technical project management, design or other client technical engagement or service delivery experience
• Direct experience onboarding customers into networked, monitoring, or managed services platforms such as Service Now
• Demonstrated success coordinating designs and planning activities network, firewall, and cloud dependencies for production go‑lives
• Background in managed services, NOC, infrastructure, or enterprise IT operations environments
• Excellent communication skills with proven experience working directly with external customers, technical teams and various level of Executive Leadership
• Networking or cloud fundamentals certification (or equivalent practical experience)
• Experience with modern delivery methodologies such as Agile and associated tools (Jira, ADO, etc.)

Responsibilities

• Lead end‑to‑end technical onboarding for enterprise customers, from kickoff through production go‑live
• Responsible for verifying and implementing the detailed technical design working with and in coordination with the technical project leads
• Own onboarding milestones including device ingestion, CMDB readiness, connectivity validation, monitoring enablement, and E2E testing
• Manage multiple onboarding efforts in parallel while maintaining delivery quality and customer confidence
• Coordinate and validate backend technical dependencies required for onboarding, Partner closely with network, cloud/infrastructure, and security teams to ensure secure, compliant connectivity prior to enabling monitoring or ticketing workflows
• Oversee onboarding into monitoring and management platforms (e.g., CMDB, monitoring tools, incident workflows)
• Ensure backend technical readiness is complete before activating alerting, ticket creation, or resolver workflows
• Validate integration dependencies across monitoring, incident, and operational support teams
• Act as the primary onboarding coordinator across engineering, security, platform, Technical Account Manager, and customer technical teams
• Translate technical risks and blockers into clear mitigation plans and executive‑level updates
• Maintain onboarding plans, risks, dependencies, and status reporting

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees