Sr Lead Product Manager

Lumen Technologies

10h•Remote

About The Position

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Senior Lead Product Manager (PM) is responsible for supporting Fabric Solutions Managed Service solutions and associated customer agreements. The role will focus on expanding product portfolio and process improvement to meet market demands. A primary focus will be managing the Enterprise channel – working with technical sales teams to gain an understanding of the customer requirements (potentially across data, voice, wireless, and wi-fi capabilities). The PM will be primarily responsible for managed service product lines ensuring product definition, communication of product scope, and driving agreements Legal to closure with client. The other product management responsibilities include supporting the planning and execution of the overall product lifecycle and serving as both a business and technical product expert. The person in this position will be required to closely align themselves with Sales, Sales Technical Support, Offer Management, Legal, Procurement, Operations, IT, Product Development, Marketing, and Finance to drive success. Given the dynamic nature of Managed Services the product focus of the role may evolve with changes to customer priorities, so this is a great opportunity if you like to learn!

Requirements

Bachelor’s degree or equivalent related work experience
Extensive Professional Services, managed services, or operational experience within the telecom industry
Experience in project or program management
Experience in End-to-End new product development in the telecom or technology industries
Experience with Vendor Management
Proficiency with Salesforce.com, SAP Ariba, ServiceNow
Experience with Network technology and operations
Drives creativity and productivity by displaying a positive, “can do” attitude
Ability to drive results both individually and in a matrixed environment
Demonstrated success in managing and prioritizing multiple projects/tasks effectively in a fast-paced environment
Proven experience managing conflicting priorities
Excellent verbal and written communications skills
Ability to effectively draft and negotiate agreements such as RFP’s, MSA’s and or SOW’s.
Strong financial and analytical capabilities
Exhibits a strong sense of urgency, makes fact-based decisions quickly and efficiently
Comfortable working with remote peers and/or managers and executives inside and outside Lumen
Great at building and maintaining relationships across various organizations
Adept at using all Microsoft Office products and collaboration tools

Responsibilities

Detailed understanding of Lumen procurement processes and 3rd party technology partner management.
The ability to perform multiple tasks of challenging assignments requiring alternative analysis, innovations, and judgment
Technical working knowledge with Data and Voice networks and technologies
Demonstrated experience with deploying SDN, SD-WAN and SASE environments
Responds to proposals or sales requests and translates requirements into customer proposal/SOW and ensures the proposal can be successfully executed by “operational” organizations if contracted
Negotiates business terms and conditions for customer and vendor contracts. Responsible for vendor management including sourcing, pricing, and daily ‘deal-by-deal’ negotiations for select services
Supports pricing, contracts, business case development, responding to customer technical questions, and managing deal Change Requests
Works with key stakeholders across the entire company which may include: Sales, Sales Technical Support, Offer Management, Legal, Procurement, Operations, IT, Product Development, Marketing, and Finance
Supports business case development and ongoing program financial reviews to ensure the project financials (costs and revenues) are achieved
Ensures supporting processes and systems associated with the product are current and optimized to reduce product cost basis.
Provides input to Managed Service strategy and product roadmap and creates tactical plans to deliver program roadmap.
Benchmarks company products to competitor products. Stays up to date with industry news, company consolidations and competitive landscape.
Assist in the development of positioning and go-to market plans