Sr./Lead Channel Account Manager

Help Scout

1d • Remote

About The Position

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 10,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 130+ people all over the world.
We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.
Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!

We’re looking for a results-driven Channel Account Manager to own and scale our go-to-market execution with marketplace and channel partners. This role sits at the intersection of partnerships, revenue, and strategy.
Your impact will be clear: we have existing relationships across partner ecosystems such as AWS, TD SYNNEX, and Carahsoft. Your opportunity is to deepen engagement and turn these foundations into measurable pipeline and closed revenue. You’ll build executive-level relationships, formalize joint GTM plans, and ensure our partner ecosystem meaningfully accelerates Help Scout’s growth.
If you’re excited about navigating marketplace ecosystems, aligning priorities across organizations, and building repeatable revenue motions through partners, this role was built for you.

Requirements

• You bring 5–10+ years of experience in partnerships, alliances, or strategic sales roles with direct accountability for driving revenue through channel or marketplace ecosystems.
• You have hands-on experience working within or alongside partners such as AWS (APN, Marketplace, co-sell), TD SYNNEX, Carahsoft, or similar hyperscaler and distribution models.
• You have a proven track record of turning partnership strategy into measurable pipeline and closed revenue, not just relationship management.
• You are comfortable engaging senior stakeholders, navigating matrixed organizations, and aligning cross-functional teams to execute joint GTM plans.
• You are data-driven, commercially minded, and fluent in SaaS sales cycles, cloud economics, and modern go-to-market motions, with curiosity about how AI is shaping partner ecosystems.
• You are highly proficient with AI-powered tools and incorporate them into your daily workflow to increase productivity, improve decision-making, and drive measurable outcomes.

Responsibilities

• You will own our channel and marketplace partnership strategy, developing and executing multi-year joint go-to-market plans that directly drive sourced pipeline, co-sell momentum, and closed revenue.
• You will build and maintain executive-level relationships with priority partners, aligning Help Scout’s revenue goals with partner initiatives and ensuring strong quarterly business outcomes.
• You will collaborate closely with Sales to lead account mapping, pipeline reviews, and opportunity execution, enabling partner sellers to confidently position and close Help Scout opportunities.
• You will develop joint marketing and marketplace initiatives — including events, campaigns, and listing optimizations — that generate measurable TCV and pipeline impact.
• You will track, analyze, and report on sourced, influenced, and co-sell revenue metrics, ensuring our alliance investments deliver clear and repeatable ROI.

Benefits

• Competitive salary and an internal, transparent salary formula based on market data
• Flexible time off – you choose the holidays and vacations that make sense for you
• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
• A home office stipend to help you get set up and productive
• A co-working stipend up to $300 a month if you choose to work out of your house
• A yearly professional development stipend of $1,800 to help you grow in your craft
• If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed