Channel Account Manager

Harbor Compliance

About The Position

The Channel Account Manager (CAM) is a strategic driver of growth responsible for scaling partner activation and transforming referral networks into a high-performing revenue engine. Working in tandem with Partner Acquisition Managers, this role focuses on the seamless transition and ongoing management of new partner accounts to ensure consistent high-volume referrals. By providing expert enablement and relationship management, the CAM delivers significant organizational value through the predictable delivery of revenue targets. This position is ideal for a results-oriented professional dedicated to fostering long-term, successful partnerships.

Requirements

Substantial experience in channel or account management, with a proven history of growing a book of business within a partnership function.
Demonstrated success performing in a high-growth environment with annual growth rates exceeding 20%.
Advanced proficiency in enterprise CRM systems, such as HubSpot or Salesforce, for accurate attribution and pipeline tracking.
Proven ability to develop and execute partner enablement strategies that lead to measurable activation and revenue growth.
Strong organizational and planning skills, with the ability to manage multiple priorities and schedules in an efficient manner.
Experience working cross-functionally with operations and customer experience teams to deliver high-quality outcomes.
Resourceful and action-oriented approach to overcoming challenges and achieving results independently.

Nice To Haves

Familiarity with B2B affiliate marketing strategies and modern partner management tools.
Experience utilizing specialized partner management software such as Introw, Impartner, Kiflo, or ZINFI.
Ability to translate complex data into actionable insights to improve partner performance and strategic alignment.

Responsibilities

Own and manage a diverse partner portfolio.
Establish and maintain a robust referral pipeline to ensure consistent progress toward annual growth targets.
Drive partner activation through the development of comprehensive playbooks and training assets that empower partners to refer business effectively.
Cultivate high levels of partner satisfaction and engagement, validated through regular performance feedback and pulse surveys.
Collaborate efficiently with internal fulfillment and support teams to ensure seamless reporting, invoicing, and account management for partners.
Identify and capitalize on new referral opportunities by applying deep market insight to help partners recognize potential within their own client bases.
Monitor and analyze partner performance trends to proactively address fluctuations in referral volume and maintain process predictability.
Lead professional presentations and enablement training sessions that clearly communicate the value of our solutions to legal and compliance partners.