Sr. Knowledge Manager II (6390)
About The Position
As a Sr. Knowledge Manager II, you’ll join an Enterprise Information Technology team as the program's Knowledge Manager who directly guides the processes and lifecycle around creation of published content (both text and graphic-based instructions and guides) accessible in an electronic format where the information translates complex technical concepts into clear, concise written and visual content. Additionally, you will coordinate the lifecycle for development and refresh of system documentation, SOPs, user guides, technical diagrams, workflows, and roadmaps with inputs from product management, support engineers, analysts, and project managers We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
Requirements
- Active TS/SCI with CI Poly security clearance.
- 7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.
- Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.
- Experience developing technical diagrams, charts, and graphics for a variety of audiences.
- Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.
- Ability to work independently, and experience working in an Agile Software environment.
Responsibilities
- Translate complex technical concepts into clear, concise written content and visual materials
- Develop and maintain system documentation, technical diagrams, SOPs, and user guides
- Create and update technical roadmaps, workflows, and other visual artifacts to support planning and communication
- Collaborate with engineers, analysts, and project managers to gather and refine technical requirements
- Produce communication materials for senior government stakeholders, both technical and non-technical
- Ensure all documentation aligns with project goals, client expectations, and security classification requirements
- Support the development of briefing materials and reports used in recurring client engagements
- Work independently to manage documentation tasks and deliverables under tight deadlines
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
