Sr. IT Technician
About The Position
The Impel IT Team manages systems, networking, and support for internal employees. As a technician, you will analyze, diagnose, and resolve user incidents ranging from simple to troubleshooting complex system issues. You will work with the IT Manager to design systems and infrastructure, maintain the network, and support offices in Syracuse, NYC, and Tbilisi as well as remote employees. Respond to and create inbound web leads and perform initial discovery Sell and schedule web demo appointments Perform online demonstrations of complex software solutions Dynamically handle and overcome objections Perform persistent follow-up Make outbound calls to generate additional interest Attend trade shows revolving around Specialty verticals
Requirements
- The ideal candidate will have 3 - 5 years’ experience of working in an IT role.
- Experience supporting Windows, macOS, common office applications and equipment, and remote employees’ offices.
- Strong communication (verbal and written) to build relationships with employees and vendors.
Nice To Haves
- Experience supporting Linux and Google Workspace preferred.
- College degree and IT certifications will be a bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
