IT Technician- Sr.

Crescent Energy•Midland, TX

About The Position

Crescent is a differentiated U.S. energy company committed to delivering value through a disciplined, returns-driven growth through acquisition strategy and consistent return of capital. Our long-life, balanced portfolio combines stable cash flows from low-decline production with a deep, high-quality development inventory. Crescent is a top three producer (by gross operated production) in the Eagle Ford basin. Crescent’s leadership is an experienced team of investment, financial and industry professionals that combines proven investment and operating expertise. For more than a decade, Crescent and our predecessors have executed on a consistent strategy focused on cash flow, risk management and returns. Through disciplined and accretive investments, we have successfully tripled the size of our company since going public in December 2021 while maintaining a strong balance sheet. The IT Technician [Senior] is responsible for delivering end-to-end support in accordance with IT service level agreements. By working directly with end-users and technology support teams, the Technician ensures all incidents are analyzed, resolved, and recorded within the appropriate tracking systems. The IT Technician [Senior] should be broadly experienced in a number of technology disciplines including desktop applications, routine networking, and various Internet-enabled services such as a VPN.

Requirements

Some college work towards a BS in Computer Science, Engineering, MIS, or equivalent work experience
1-2 Years in a professional environment, ideally working directly with or for an IT organization
Strong logical and analytical thinker
Highly personable approach particularly with respect to phone support
Attention to detail
Able to find root causes of problems and quickly determine efficient solutions
Can anticipate risks and mitigate in the moment
Comfortable under high-stress and exhibits poise and focus
Strong verbal and written communication skills
Able to work independently
Proficiency with relevant business systems, operating systems, and servers.
Knowledgeable about telecom systems, audio/video systems, and desktop applications
Possesses knowledge of networking concepts (e.g. Systems, Protocols, Directory Services)
Skilled in light programming, scripting, project management of various sized initiatives, and troubleshooting a wide range of technology-related systems.

Nice To Haves

ITIL knowledge is a plus.
Prior experience in Oil & Gas is a plus

Responsibilities

Develop service strategy to mitigate software, hardware, and networking issues
Troubleshoot and resolve IT issues via phone, web, and in-person channels
Ensure all incidents are resolved against SLAs
Report on health of the help desk and support using uptime and ticket-related performance metrics
Partner with other technology professionals and business personnel to discuss the impact of incidents on products and services
Track and report all open and closed incidents to leadership teams
Develop business support standards, processes and procedures, and guidelines for incident management
Evaluate trade-offs between issues using value, impact, and risk criteria
Proactively learn and train other staff members on new product and service technologies
Travel between sites in the region is required.