Sr. IT Support Tech

Ziprecruiter-posted 10 days ago
$35 - $48/Yr
Full-time • Mid Level
Hybrid • Santa Monica, CA
1,001-5,000 employees
Publishing Industries
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We're looking for a friendly, resourceful Sr. IT Help Desk Specialist with 2-3 years of hands-on experience supporting both MacOS and Windows environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced business environment.

  • Provide responsive, onsite professional IT support via tickets, email, Slack, ensuring a positive experience for every employee.
  • Troubleshoot and resolve issues related to macOS, Windows, Google Workspace and various hardware and software components.
  • Provide Audio/Visual support for internal briefings (Google Meet, Zoom, etc)
  • Manage employee onboarding and offboarding, including shipping, receiving, device setup, account provisioning, and training on IT tools and best practices.
  • Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date.
  • Create and maintain IT "How To Documentation"
  • Escalate complex issues to pull in relevant teams as needed, ensuring smooth handoffs and clear communication.
  • Assist with departmental projects such as software rollouts, security initiatives, and process improvements.
  • Proactively identify and suggest ways to improve IT processes, workflows, and user experiences.
  • 2-3 years of IT support experience in a mixed Apple/Windows environment.
  • Strong working knowledge of Apple and Microsoft operating systems, mobile device management (MDM) platforms (e.g., JAMF, Intune), and common productivity tools (Jira).
  • Excellent communication skills, patience, and a customer-first mindset.
  • Ability to prioritize and manage multiple tasks with attention to detail and follow-through.
  • A proactive, team-oriented approach and genuine interest in helping people.
  • Identity Management a plus (SSO, Okta, etc)
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