Sr. IT Support Tech

Ziprecruiter • Phoenix, AZ

30d • $35 - $48 • Hybrid

About The Position

We're looking for a friendly, resourceful Sr. IT Help Desk Specialist with 2-3 years of hands-on experience supporting both MacOS and Windows environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced business environment.

Requirements

• 2-3 years of IT support experience in a mixed Apple/Windows environment.
• Strong working knowledge of Apple and Microsoft operating systems, mobile device management (MDM) platforms (e.g., JAMF, Intune), and common productivity tools (Jira).
• Excellent communication skills, patience, and a customer-first mindset.
• Ability to prioritize and manage multiple tasks with attention to detail and follow-through.
• A proactive, team-oriented approach and genuine interest in helping people.

Nice To Haves

• Identity Management a plus (SSO, Okta, etc)

Responsibilities

• Provide responsive, onsite professional IT support via tickets, email, Slack, ensuring a positive experience for every employee.
• Troubleshoot and resolve issues related to macOS, Windows, Google Workspace and various hardware and software components.
• Provide Audio/Visual support for internal briefings (Google Meet, Zoom, etc)
• Manage employee onboarding and offboarding, including shipping, receiving, device setup, account provisioning, and training on IT tools and best practices.
• Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date.
• Create and maintain IT "How To Documentation"
• Escalate complex issues to pull in relevant teams as needed, ensuring smooth handoffs and clear communication.
• Assist with departmental projects such as software rollouts, security initiatives, and process improvements.
• Proactively identify and suggest ways to improve IT processes, workflows, and user experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees