Sr. IT Support Specialist

Pacific Energy Concepts•Vancouver, WA

17h•$58,000 - $73,000•Onsite

About The Position

Are you a self-motivated, difference maker with a growth mindset? If you answered yes, then we’re excited to hear from you. We’re looking for an IT professional who takes pride in helping people, solving problems, and delivering dependable day-to-day technical support. If you enjoy being the person others rely on when technology needs to work, and you bring a strong customer-service mindset to IT support, you may be a great fit here at PEC (Pacific Energy Concepts). Before we dive into the specifics of the role, we’d love to tell you a bit about who we are. We’ve been around for over 17 years and are an innovative, growing company that’s making a significant, industry-wide impact. We work hard, laugh hard, and create truly amazing things together. Our core values- Build to Last, Do the Right Thing, Play to Win, and Push the Envelope, aren’t the typical empty talking points you’ll find floating around, they’re fundamental to the people we are and the people we hire. Our mission is impact, and our energy- efficiency solutions yield results that advance our clients’ businesses on a larger scale. We’re North America’s most innovative energy optimization company. We deliver customized energy-efficiency solutions (like LED, advanced controls, Energy Monitoring, and EV Charging Stations) that go beyond energy savings, helping our partners "run efficient, save money, and work happy" all while reducing their carbon footprint. With deep knowledge of the energy-efficiency industry, we are experts in designing, developing, and deploying targeted solutions in complex and specialized environments. This is why brands like Costco, IKEA, Jeld-Wen and Alaska Airlines (to name a few of the 5000+ companies we work with) put their trust in us. The Job The Senior IT Support Specialist delivers reliable end-user support and steady hands-on operations across PEC’s hybrid environment. The role owns in-house Tier 1–2 support for Windows and iPhone devices, administers Microsoft 365 and Azure AD in a hybrid AD setup. They document fixes and standards, and model clear, customer-first communication that fits PEC’s culture of accountability and service. This position is based in-person in our Vancouver, WA Headquarters. The hiring range for this position is $58,000 - $73,000

Requirements

Strong customer service, clear written/verbal communication, and task prioritization.
Microsoft 365 admin basics, Azure AD concepts, and hybrid identity and device management.
PowerShell and API connections for routine tasks.
Endpoint support for Windows 11 and iOS.
4-6 years in IT support or systems/network support, or equivalent combination of education and experience.
Experience with enterprise network gear and Microsoft 365/Azure in a hybrid AD environment.
Experience with identity management in Entra ID and device management in Microsoft Intune.
A valid, insurable driver's license is required.
PEC is not able to provide sponsorship for work visas.
All applicants must be currently authorized to work in the United States on a permanent basis.

Nice To Haves

CompTIA A+, CompTIA Network+ preferred.
Microsoft 365 Certified: Fundamentals (MS-900) and/or Microsoft Certified: Azure Fundamentals (AZ-900) preferred.

Responsibilities

Provide Tier 1–2 technical support across company endpoints, including Windows devices and iPhone mobile devices.
Administer Microsoft 365 and Azure AD within a hybrid Active Directory environment, including user lifecycle management, permissions, and basic security controls.
Support and troubleshoot network infrastructure including Meraki appliances, network switches, and UniFi wireless access points.
Deploy, configure, and maintain SaaS applications while supporting single sign-on (SSO) integrations where applicable.
Maintain hardware/software standards, imaging, and patching in coordination with the Managed Service Provider’s base security service.
Create clear KB articles and runbooks.
Participate in internal security practices including audit support, system reviews, and tabletop exercises.
Participate on-call as needed for IT projects, system patching, and support.