Sr IT Support Specialist

Centrus Global•Bethesda, MD

About The Position

Job Summary: If you’re the person everyone calls when technology misbehaves—and you actually enjoy solving the puzzle—this role is for you. As a Sr. IT Support Specialist at Centrus Energy, you’ll be a trusted technical expert supporting desktops, servers, and enterprise systems in a fast-paced, highly regulated environment. You’ll keep users productive, systems secure, and technology running smoothly while partnering with IT leadership on planning, upgrades, and site initiatives. This is hands-on support work with strategic impact. What You Will Do: Install, upgrade, and maintain workstation and server software/hardware, including OS deployment and testing of business productivity applications. Perform day-to-day IT maintenance, including managing Active Directory user accounts, passwords, and shared network folders. Analyze workstation usage and performance to maintain hardware lifecycles and assist IT management in planning for capacity growth. Ensure all support requests are tracked and resolved in accordance with established severity levels and IT Help Desk policies. Lead site-level desktop deployment projects and participate in enterprise-wide IT initiatives as a senior technical resource. Maintain desktop and server software and hardware inventories. Also maintains related documentation, guides and technical information. Maintain company cell phones, loaner laptop pool, which includes configuring and troubleshooting all assigned models. Create, print and manage site access badges and site smart cards.

Requirements

Bachelor’s degree in computer science or related field, plus 4+ years of desktop and or server support experience, or equivalent combination of education and experience.
Proficiency in implementation, maintenance, and support of desktop and server hardware and software.
Strong working knowledge of operating systems, hardware platforms, standards, and protocols.
Strong communication, customer service, analytical, and problem-solving skills.
Experience working in structured IT support environments following defined policies and procedures.

Nice To Haves

Possession of industry-standard certifications such as A+, Network+, and Security+.
Proven experience managing Microsoft Active Directory, M365 environments, and Windows workstations at scale.
Proficiency with Microsoft Intune and the ability to develop/test automated software deployment packages (e.g., SCCM).
Proven ability to conduct research into complex software issues and execute tasks effectively in high-pressure environments.
Strong grasp of infrastructure architectural concepts and IT best practices (ITIL) to align support with organizational goals.

Responsibilities

Install, upgrade, and maintain workstation and server software/hardware, including OS deployment and testing of business productivity applications.
Perform day-to-day IT maintenance, including managing Active Directory user accounts, passwords, and shared network folders.
Analyze workstation usage and performance to maintain hardware lifecycles and assist IT management in planning for capacity growth.
Ensure all support requests are tracked and resolved in accordance with established severity levels and IT Help Desk policies.
Lead site-level desktop deployment projects and participate in enterprise-wide IT initiatives as a senior technical resource.
Maintain desktop and server software and hardware inventories. Also maintains related documentation, guides and technical information.
Maintain company cell phones, loaner laptop pool, which includes configuring and troubleshooting all assigned models.
Create, print and manage site access badges and site smart cards.

Benefits

Paid vacation based on your length of service
Paid personal leave
Twelve paid holidays each year
Paid sick leave
Company paid life insurance for up to one times your salary, with the option to purchase additional insurance for yourself and your dependents
Company subsidized health insurance including preferred provider organization, point-of-service and HMO plans, as well as dental and prescription drug coverage
Pre-tax flexible spending accounts are available with the ability to set aside up to $2,550 for Health Care and up to $5,000 for Dependent Care each calendar year.
Company paid long- and short-term disability insurance to protect your income if you are sick or injured
A 401(k) savings program with immediate eligibility to participate and with a company match of up to 7%
Tuition reimbursement for courses taken at an accredited college or university when certain criteria are met
An employer paid employee assistance program available to support both employees and members of their household
Free parking