Sr. IT Specialist

ASSA ABLOY•Memphis, TN

12d•Onsite

About The Position

SUMMARY: The primary role of the Senior IT Specialist is to ensure that business processes and supporting systems continue to meet business project stakeholder needs. This position is vital to the success of the operations team to ensure seamless production with minimal to no down time. Primary Responsibilities: Ensures day to day operations are running effectively and efficiently. Which includes but not limited to: Laptops, desktops, and tablets Cell phones and desk phones Document Printers, Label Printers, and Xerox MFPs Handheld RF Mobile Computers Troubleshoot hardware, software issues on client systems. Server, laptop and PC patching Maintain existing IT infrastructure and process documentation. Discipline to use tools for incident and service request management (ServiceNow) Provide exceptional customer service and technical support for on-site users Resolve issues or ensure timely escalation to appropriate support level. Oversee the integrity and security of IT systems, ensuring they meet organizational needs. Provide advanced support for desktop and laptop computers, applications, and related technology. Lead IT projects, ensuring timely completion and alignment with business goals.

Requirements

Bachelor’s degree in Information Technology, Computer Science or related field, or equivalent work experience.
2 – 3 Years of IT Support Experience
Excellent oral and written communication skills
Strong Time management and organizational skills
Windows 10
Microsoft Office 2016, Office 365
Windows Server 2012/2016
Working knowledge Active Directory and Group Policy
Knowledge of smartphones and MDM solutions
PC and server hardware knowledge
Excellent customer service skills - ability to interact with all levels in a courteous, helpful and professional manner
Unquestionable ethics with proven ability to deal with a high level of confidentiality
Must be available to work weekends and off hours on occasion
Must be able to work effectively in a fast-paced environment and exhibit a strong sense of urgency
Must be available to work weekends and off hours occasionally

Nice To Haves

Familiarity with VMWare VSphere and ESXI a plus
Familiarity with Nutanix HCI a plus
Intermediate knowledge of Microsoft Azure a plus
Familiarity with CCTV and Access Control Systems a plus

Responsibilities

Ensures day to day operations are running effectively and efficiently.
Troubleshoot hardware, software issues on client systems.
Server, laptop and PC patching
Maintain existing IT infrastructure and process documentation.
Discipline to use tools for incident and service request management (ServiceNow)
Provide exceptional customer service and technical support for on-site users
Resolve issues or ensure timely escalation to appropriate support level.
Oversee the integrity and security of IT systems, ensuring they meet organizational needs.
Provide advanced support for desktop and laptop computers, applications, and related technology.
Lead IT projects, ensuring timely completion and alignment with business goals.