Sr IT Support Administrator

Universal Technical Resource Services, Inc.•Dover, NJ

6d•Onsite

About The Position

Universal Technical Resource Services, Inc. (UTRS) is currently seeking Senior IT Support professional to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of close-knit team members. As a company, we provide a wide range of leading-edge engineering, management, and digital services to the public and private sectors. We are looking for someone that will support our mission to consistently deliver creative, high-quality, technology-based services to our customers on time and within budget. This position will support network installation, monitoring, and maintenance. This position is located at Picatinny Arsenal. What will you be doing? This position will be a key member of the PEO GCS team. Duties include: Supports all hardware and software inventory to include setup and imaging for customer group Assists new users with the security process, establishing a profile, and securing a laptop and mobile phone as required. Performs troubleshooting of all issues and works with the local network team on issues as follows: Resolving IT support requests from team Answering user questions regarding computer systems Gathering and analyzing data to diagnose problems with computer systems Changing configurations, settings, and permissions to fix computer issues in accordance with Army guidance Installing new software and hardware drivers and updating existing ones as needed Updating employees on the status of their service requests Logging all service requests and updating tickets as needed Required certifications include CompTIA Security + and a Computing Environment such as Microsoft or Dell Technologies Certification Government guidelines as specified within the contract. May perform additional duties as assigned by supervisor.

Requirements

Ability to apply technical knowledge and problem-solving skills effectively
Familiar with following software platforms MS Office 365, MS SharePoint, Cisco AnyConnect
Installation and Configuration of laptops, workstations, iPads, iPhones, Android, Cisco IP Phones
Video Conferencing Support
In-depth knowledge of commonly used software, hardware, and applications
Experience with software as a service (SaaS) and other software hosting protocols
Strong oral communication skills to gather information from users and explain complex technical concepts in simple language
Demonstrated written communication skills to create useful support logs
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple users at once
Customer service skills to interact professionally and positively with team members
Minimum 10 years’ experience – previous gov’t practice desired
Must be US Citizen and able to obtain a security clearance
Required certifications include CompTIA Security + and a Computing Environment such as Microsoft or Dell Technologies Certification

Responsibilities

Supports all hardware and software inventory to include setup and imaging for customer group
Assists new users with the security process, establishing a profile, and securing a laptop and mobile phone as required.
Performs troubleshooting of all issues and works with the local network team on issues
Resolving IT support requests from team
Answering user questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings, and permissions to fix computer issues in accordance with Army guidance
Installing new software and hardware drivers and updating existing ones as needed
Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed
May perform additional duties as assigned by supervisor.