Sr IT Regional Support Specialist

Intuitive•Peachtree Corners, GA

17h•Onsite

About The Position

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here. Primary Function of Position The Sr. IT Regional Support Specialist is an onsite position responsible for supporting hardware and software for engineering, manufacturing, and logistics lines by utilizing best practices as defined and facilitated by the IT Support Services, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, network equipment, operating systems, network access, e-mail, third party software used to support business functions, and various internal corporate supported business applications. This is a full-time role to provide senior level support with occasional overtime and on call support as required by the business or management.

Requirements

Bachelor’s degree or equivalent work experience is required
At least 5 years’ experience supporting a Windows operating system computing environment
Excellent troubleshooting skills using a methodical approach
Well-developed customer service, attention to detail, time management, and organizational skills
Strong communication skills both verbal and written including grammar, spelling, punctuation, and formatting for readability
Advanced knowledge of Microsoft Operating Systems required
Experience supporting an Active Directory environment and various business applications is required
Ability to transpose and present IT work from jargon heavy to lay understanding.
Deep understanding of Organizational Units (OUs), Group Policy Objects (GPOs), and Security Groups required
Ability to repeatedly lift 50+ lbs. to workbench/desk top height is required
Weekend and non-business hours support required as needed

Nice To Haves

Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired
Should be flexible and able to complete projects outside normal daily duties as needed
Functional familiarity with SCCM, Exchange Online, and Microsoft 365 administration desired
Experience working in a manufacturing or logistics environment is desired
Experience with Zoom video and VoIP infrastructure and endpoints is desired
Experience with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, McAfee are a plus

Responsibilities

Respond onsite to requests for IT assistance directly from site users, or as escalated from Tier I or II support
Be part of a 24x7x365 on call rotation and/or provide after-hours support as needed
Document and maintain processes, best practices, knowledge bases, and training materials
Support varied site IT needs including computers, printers, infrastructure, and other 3rd-party hardware
Manage or participate in various assigned projects as needed
Ensure site, departmental and company goals are met completely and on time.
Communicate with site and team management to provide timely reporting of issues, status, and resolutions
Coordinate with other IT teams such as Business Applications, Infrastructure, Support and Building Facilities teams to facilitate issue resolution and project completion
Support core domain services such as DHCP, DNS, Group Policy, Azure, etc. in an Active Directory environment
Use existing system imaging infrastructure to build and deploy new computers. Image, configure, install hardware and software for break/fix and new hire deployments
Be onsite liaison for various onsite IT vendor management issues.
Conduct inventory counts of IT consumables for sufficient break/fix & new hire deployments
Participate in support team process building conversations and activities