Regional IT Support Specialist

WSI • Garland, TX

1d

About The Position

We are seeking a skilled and motivated Regional IT Support Specialist to join our IT Operations team based out of our Dallas, TX location. This role is responsible for owning and supporting warehouse technology across WSI’s Southern Region, serving as the primary technology partner for site leadership. This position will combine hands-on field support, systems troubleshooting, and operational ownership to ensure warehouse technology is reliable, scalable, and aligned with business needs. This position works closely with the IT Operations, Infrastructure, and Service Desk teams to support endpoint devices, networking equipment, and warehouse systems while driving consistency, uptime, and continuous improvement across multiple locations. Own regional warehouse technology health, acting as the primary IT partner to site leadership.

Requirements

• Strong working knowledge of Windows 10 and Windows 11, Microsoft 365, and modern endpoint management using Microsoft Intune and Autopilot.
• Proven ability to independently troubleshoot and resolve complex hardware, software, and connectivity issues in warehouse and field environments.
• Solid understanding of network fundamentals including switches, VLANs, wireless access points, and device connectivity in large-floor warehouse settings.
• Hands-on experience supporting warehouse technology ecosystems, including mobile computing devices, barcode scanners, label printers, and multifunction printers.
• Experience diagnosing and resolving printing, scanning, and label workflow issues in high-volume operational environments.
• Ability to operate autonomously, manage competing priorities across multiple sites, and make sound technical decisions without direct supervision.
• Strong documentation and asset management discipline, with experience maintaining accurate inventories, configurations, and procedural documentation.
• Demonstrated ability to communicate effectively with warehouse leadership, business stakeholders, and technical teams, translating technical issues into operational impact.
• Experience collaborating cross-functionally with Infrastructure, Security, and Service Desk teams to maintain consistent standards and support models.
• High level of accountability, ownership, and professionalism, with a customer-focused mindset oriented toward operational uptime and continuous improvement.

Nice To Haves

• 3+ years of IT experience in a warehouse, field service, or operations support environment.
• Familiarity with Meraki Dashboard, Entra ID, and Freshservice.
• Understanding of warehouse management systems (WMS) and logistics workflows.
• Certifications such as CompTIA Network+, ITIL, or Microsoft Certified Professional are a plus.

Responsibilities

• Own the overall health, stability, and continuous improvement of warehouse technology across the assigned Southern Region, acting as the primary IT partner to site leadership.
• Serve as the primary regional IT contact for warehouse locations, providing a mix of on-site and remote support while maintaining strong working relationships with warehouse managers and operations leadership.
• Install, configure, support, and maintain warehouse endpoint technology including Panasonic Toughbook G2 tablets, Zebra handheld scanners and printers, Ricoh multifunction printers, and supporting peripherals.
• Troubleshoot and support network infrastructure in coordination with the infrastructure team, including wireless access points, switches, VLAN connectivity, and warehouse floor coverage issues.
• Lead and support new warehouse site launches, technology deployments, refresh initiatives, and regional IT projects from planning through execution and stabilization.
• Diagnose and resolve complex technical issues escalated from the Service Desk, ensuring timely resolution, clear communication, and minimal operational disruption.
• Support barcode scanning and label printing environments, including device configuration, print queues, server-side dependencies, and workflow optimization.
• Maintain accurate and up-to-date asset records, documentation, and regional inventory tracking using Freshservice Asset Management and established IT standards.
• Identify recurring issues and operational pain points, proactively recommending and implementing technology improvements that enhance reliability and efficiency.
• Collaborate closely with IT Operations, Infrastructure, Security, and Service Desk teams to ensure consistent standards, tooling, and support processes across all sites.
• Participate in an on-call rotation and provide after-hours support as required to maintain warehouse uptime and meet business-critical service expectations.
• Travel regularly between warehouse locations to provide hands-on support, perform audits, complete deployments, and maintain strong site engagement.

Benefits

• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
• Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoes, and Safety Glasses Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed