Director, Regional IT Support

Industrial Electric Manufacturing

8h•Remote

About The Position

The Director, Regional IT Support, is responsible for leading all regional IT operations and site support functions across IEM’s manufacturing, engineering, and corporate locations. This role owns onsite IT support, regional execution, and local service delivery while ensuring alignment with centrally governed infrastructure standards and service management processes. As IEM continues to expand across North America, this role serves as the executive owner of regional IT operations, ensuring that all sites are supported by reliable, secure, and responsive technology services. The Director partners closely with Infrastructure Operations, Service Desk & ITSM, Infrastructure Architecture, Security, and Business Leadership to ensure site operations are fully enabled and operationally resilient.

Requirements

10+ years of IT operations or regional IT support experience
5+ years leading regional or multi-site IT organizations
Proven experience operating in manufacturing, industrial, or operationally critical environments
Experience supporting plant floor, engineering, and corporate technology environments
Strong background in onsite and field IT operations
Regional IT operations and service delivery leadership
Site infrastructure and plant technology support
Incident response and crisis management
Vendor and onsite partner management
Demonstrated executive-level communication and stakeholder engagement
Strong operational discipline and accountability
Proven ability to lead distributed, multi-site IT teams
Strong customer service and business partnership mindset

Nice To Haves

Bachelor’s degree in Information Technology, Engineering, or related field
Experience supporting mergers, acquisitions, and site integrations
ITIL or similar operational framework experience
Experience operating in highly regulated or safety-critical environments

Responsibilities

Provide executive leadership for all regional IT support and site operations
Own onsite IT services across all manufacturing, engineering, and corporate locations
Ensure consistent site uptime, service delivery, and user experience
Lead regional IT managers, site leads, and field support teams
Serve as the senior IT partner to regional and plant leadership
Own regional service delivery performance and escalation management
Ensure site-level adherence to enterprise ITSM processes and standards
Drive consistent support models across all regions
Ensure local execution aligns with enterprise architecture and security standards
Lead operational readiness for site expansions, relocations, and consolidations
Partner with Infrastructure Operations on onsite infrastructure needs
Support the deployment and operations of network, server, and platform services at regional sites
Ensure site environments meet reliability, security, and compliance requirements
Support manufacturing, engineering, and plant floor technology environments
Own regional incident response and site-level crisis management
Lead local outage response and recovery efforts
Partner with Infrastructure Operations on root cause remediation
Ensure site participation in disaster recovery and business continuity planning
Partner with Service Desk & ITSM on service intake, escalation, and performance
Partner with Infrastructure Architecture on site design standards and future-state planning
Partner with Security on site security controls and compliance
Partner with Finance and Business Partners on site investment planning
Build and lead a high-performing regional IT support organization
Develop regional IT leaders and future site IT managers
Establish a culture of accountability, customer focus, and operational excellence
Drive continuous improvement across site operations and support models