Sr. IT Operations Manager (6257)
About The Position
As an Sr. IT Operations Manager , you’ll lead a high performing, mission-critical team for a 24/7/365 customer. The Senior IT Operations Manager will be responsible for leading IT service delivery, Network Operations, Server Operations support, systems maintenance. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
Requirements
- An active TS/SCI security clearance.
- 5 years of experience leading a team that does 24/7/365 Service Desk, Network Operations, and Server Operations.
- CISSP, CRISC, CISM, ITILv3 intermediate or expert level certifications.
- Knowledge providing on-call support to technical teams during unplanned outages and Hands-on experience with ServiceNow, VMWare, ManageEngine, and NeuralStar.
- Ability to effectively analyze, prioritize, organize, and execute tasks in a high-pressure, dynamic environment.
- Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
- Deep experience collaborating with other teams to solve problems within complex technological infrastructure, security, or development problem with a high degree of trust and confidence.
Responsibilities
- Work with technical teams to provide day-to-day operations, modernization, and enhancements to the enterprise operations
- Develop, cultivate, and manage customer relationships.
- Plan and recommend improvements, modernization, or additional equipment to increase the capacity of service delivery
- Prepare executive-level reports that ensure optimal performance and maintain records of service level agreements for customers
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
