Sr. IT Manager

Precision Resources•Richardson, TX

About The Position

Precision Resources, a division of the Trimarc Group, Inc., is currently searching for a highly motivated and experienced Sr. IT Manager to lead day-to-day IT operations. This contract to permanent role ensures consistent, high-quality IT service delivery, manages a team of on-site IT professionals and collaborates closely with enterprise infrastructure, applications, and security teams. The ideal candidate brings hands-on, deep experience in enterprise IT operations within regulated environments and demonstrates a proactive, data-driven approach to service improvement. This includes identifying root causes of recurring incidents, driving automation and self-service capabilities and reducing ticket volumes through continuous process optimization.

Requirements

Bachelor’s degree in Information Technology, Computer Science or a related field; equivalent experience considered.
At least 7–10 years of experience in IT operations or infrastructure support
Minimum 3–5 years in a supervisory or management role.
Experience supporting multiple business locations within a large enterprise.
Strong working knowledge of: Windows enterprise environments (Windows 11)
Endpoint management (SCCM, Intune, Autopilot)
Identity & access management (Active Directory, Azure AD)
ITSM platforms (ServiceNow or equivalent)
Microsoft 365 and Azure services
Familiarity with legacy systems such as: AS/400 mainframe terminals
Exposure to cloud-based services (Microsoft 365, Azure), endpoint management, AI and security tools.
Familiarity with Remote Tool technologies (e.g., Beyond Trust, Remote Assist).
Proven ability to lead and develop a geographically dispersed team.
Excellent organizational, communication and stakeholder management skills.
Ability to manage multiple competing priorities in a dynamic, regulated environment.
Qualified candidates must have a US Citizenship or Green Card.
Candidates requiring sponsorship or C2C candidates will not be considered

Nice To Haves

ITIL Foundation (or higher)
CompTIA A+, Network+, or Microsoft certifications
Project management certification (e.g., PMP, Scrum Master) is a plus

Responsibilities

IT Operations Leadership Manage all aspects of on-site IT services and support across assigned office locations, ensuring reliable, secure and responsive IT environments.
Monitor and maintain end-user systems, desktop infrastructure, network connectivity, printing and audio/visual conference room equipment.
Ensure proper handling and escalation of incidents, requests and problems, meeting or exceeding service level targets.
Commitment to establishing standardized operating procedures across locations.
Team Management Supervise, coach and develop a geographically distributed team of IT support staff and technicians.
Set clear performance goals, provide feedback and foster a culture of accountability and continuous improvement.
Coordinate staff scheduling and coverage across business hours and special events.
Project & Deployment Support Oversee and coordinate on-site support for system rollouts, upgrades, patching, office moves and technology refresh initiatives.
Partner with enterprise IT teams on broader infrastructure, security and application initiatives that impact supported locations.
Vendor & Asset Management Manage relationships with regional and local IT vendors, service providers and equipment suppliers.
Oversee IT asset inventory, procurement and lifecycle management across supported sites.
Compliance & Security Ensure compliance with company security policies, regulatory standards (e.g., NAIC, SOX, HIPAA) and audit requirements.
Participate in disaster recovery and business continuity planning and testing.
Customer Service & Communication Serve as the primary IT point of contact for local site leaders and business units.
Communicate IT status, changes and impacts clearly and proactively to stakeholders.