Sr. IS Service Center Tech

Piedmont Healthcare • Atlanta, GA

9d

About The Position

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Requirements

• H.S. Diploma or General Education Degree (GED) Required
• 3 years of experience in IS customer service Required

Nice To Haves

• Associate’s Degree from a recognized college or university in an IT related field Preferred
• HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred

Responsibilities

• Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members.
• Responsible for all aspects of incident management including first level phone support logging, analyzing, resolving, and follow up on application functional issues.
• Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment.
• Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees