Sr. International Account Manager

Watts Water•Menomonee Falls, WI

15d•Onsite

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. The Senior International Account Manager will oversee the international customer service team, serving as a working supervisor. This role involves preparing take-offs and quotations for global clients, managing and reviewing international order entries, and ensuring prompt and accurate responses to customer inquiries. The manager will promote Bradley products through targeted phone and email campaigns, collaborate closely with the International Sales team and internal stakeholders to align efforts, and maintain both profitability and high levels of customer satisfaction This position is responsible for the supervision of International Account Managers. This position reports to the Director of Customer Service and is onsite at our Bradley location in Menomonee Falls, WI.

Requirements

5+ years in international sales and support.
Bachelor Degree in International Business, Sales, Marketing or International Relations or other related field.
5+ years leadership experience
Ability to understand construction plans and perform take-offs preferred.
Foreign language ability is preferred; especially Spanish
Proficient with MS Office applications; ERP experience is helpful.
May require flexibility in work hours to contact international clientele in various time zones.
Knowledge of Letters of Credit is beneficial.
Knowledge of international shipping is required
10% international travel
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Ability to remain seated at a desk or workstation for extended periods.
Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
Ability to read documents, use a computer, and perform data entry tasks.
Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
Ability to operate standard office equipment such as computers, printers, phones, and copiers.
Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Responsibilities

Train, supervise and mentor members of the international team
Provide quotes, product information and suggestions, marketing materials, and take-offs.
Work with international distributors to determine project details and requirements.
Ensure all relevant documents are signed and completed, including technical data sheets, submittals, Letters of Credit, etc.
Update monthly customer dashboards, quote reports, and other tracking/informational tools.
Keep Sales Force up to date
Gather research on targeted international projects (beyond Latin America, Canada & Australia), vetted and approved by Leadership.
Coordinate printing, translation and delivery of marketing literature, technical and installation documentation.
Support distributors with their catalogs/websites by providing up-to-date product photos and descriptions.
Assist in product training, email campaigns, and organization of customer visits.
Other duties and projects as required.