Sr. Instructional Design Consultant

Becton Dickinson Medical Devices•San Diego, CA

1d•Remote

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Location: This is a remote-based position, and the ability to maintain a virtual, professional presence during business hours is required. Travel up to 25% may be necessary. Candidates must possess and maintain a valid driver's license and be at least 21 years old. Compliance with customer onsite vaccination requirements for vendor credentialing may be required if onsite work is needed. Position Summary: The Senior Instructional Design Consultant (IDC) is a key member of the Solution Deployment and Services (SDS) Readiness & Education team, focused on creating impactful learning experiences that drive product adoption and proficiency. This role designs, develops, and maintains innovative educational solutions that advance our medication management solutions, ensuring learners gain the skills and confidence to succeed. As a strategic learning partner, the Sr. IDC collaborates with team members to assess role-based performance needs and requirements, translating them into effective learning solutions. Using modern instructional approaches—including e-learning, blended learning, microlearning, virtual instructor-led training (vILT), interactive simulations, and performance support tools—the Sr. IDC delivers engaging, scalable, and data-driven learning programs, in partnership with the Training & Education team. This position leads complex education initiatives across multiple product lines, creates detailed project plans, and manages relationships with cross-functional partners. Using analytics and evaluation methods, the Sr. IDC ensures continuous improvement and alignment with SDS Education Services’ strategic objectives. The Sr. IDC in this role also provides Learning Management Administrator backup and support (25-50% responsibilities), which may include both internal and external systems. Through these efforts, the Sr. IDC advances a culture of learning that enhances product knowledge and supports organizational success.

Requirements

Education: Bachelor’s degree in Education, Communication, or related field required.
Experience: 3+ years’ experience in Instructional Design or learning solutions with an emphasis on eLearning; 2+ years' experience in learning management administration preferred
Advanced skills and experience with Articulate Storyline, Camtasia, Captivate, Word, Excel, PowerPoint, and other learning authoring tools are required.
Candidates must possess and maintain a valid driver's license and be at least 21 years old.
Compliance with customer onsite vaccination requirements for vendor credentialing may be required if onsite work is needed.

Nice To Haves

Master’s degree in Performance Improvement, Education Technology, Instructional Design, Education, Interactive Media, or Learning Systems preferred.
Experience developing eLearning (web-based training modules), technical training videos (script writing, production, and video editing), documentation, presentations and other training materials maintained in a Learning Management System (LMS).
Experience using SAP SuccessFactors, Litmos LMS and Veeva Vault preferred.
Industry experience with customer support organizations and/or medical devices product implementation and support in a global environment preferred.
Demonstrated experience leading projects and managing stakeholders.
Advanced Certificate in Instructional Design - Desired

Responsibilities

Organizational Success Drives strategies and alignments across Professional Services and/or Technical Service functions and customer training programs
Collaborates with Marketing, R&D, Readiness, Implementation, and GCS leadership to ensure business and training strategy alignment
Sets individual priorities in context with team priorities to meet goals in the face of multiple demands
Instructional Design and eLearning Development Designs, develops, and delivers/implements innovative and creative learning solutions (web-based training, technical training videos, job aids, guides, etc.) applying a variety of methods and eLearning authoring tools
Collaborates with subject matter experts (SMEs) and key business partners to develop and deliver learning solutions using adult learning principles to enhance the learning experience
Communicates and collaborates with Training & Education Consultants (instructors) on learning solution deliverables
Demonstrates an advanced knowledge of and applies the latest relevant research and methodologies in instructional design
Drives the enhancement of learning solutions based on actionable data and evaluation methods for continuous improvement
Synthesizes voice of the customer (VOC) and voice of the associate (VOA) to ensure satisfaction and continuous program improvement
Demonstrates the principles of user experience and responsive design
Employs agile, iterative development methodologies
Learning and Performance Consulting Assesses performance needs to craft effective and efficient plans for learning solutions and services that address business-specific requirements and constraints
Evaluates the effectiveness of learning solutions against business needs; provides metrics summarizing effectiveness and makes recommendations for improvement to key partners
Partners with Business leaders, R&D, Marketing, customers, and Global Customer Service partners to build highly technical learning solutions that produce measurable positive results
Supports and drives the development and delivery of high-quality and innovative learning solutions that advance performance improvement initiatives
Effectively resolves issues or determines if escalation is needed and drives solutions.
Collects and analyzes data as actionable input to continuous improvement
Advanced consultative skills - is the voice of the learner, ensuring that their needs are at the forefront of our content efforts, helping our team iterate and improve on our content offerings
Works across diverse teams, cultures, and time zones
Project Management Communicates and collaborates with Training & Education Consultants (instructors) to ensure alignment with education programs, performance solutions, and learning paths
Maintains an advanced knowledge of assigned MMS products or portfolio and stays informed about and plan for upcoming product releases; manages learning path curriculum development for assigned products or portfolio
Leads, monitors, and reports on the progress of projects, ensuring the accuracy of status reports and data related to team metrics
Manages complex learning-related initiatives as a business partner focusing on product use, installation, support, and service for multiple product lines
Manages initiatives targeting organizational improvement for BD business units and customers
Flexes with business strategy changes and acts as a key contributor in a complex environment
Creates and maintains detailed project plans for each program
Balances workload in a fast-paced environment, while working on multiple concurrent projects
Business Relationships & Alignment Leads Education Services critical initiatives with cross-business impact and involvement
Creates and manages professional communications through a variety of platforms: SharePoint portals, forums, email, bulletins, etc.
Takes agile and flexible approaches to evolving business strategies
Navigates within a matrixed environment
Mentors new instructional designers
Performs other job-related duties as assigned
Professional Skills & Key Competencies Ability to independently develop complex learning solutions/deliverables based on knowledge of learning methodologies, cognitive science, user-centered design research, adult learning requirements, needs assessment and evaluation
Ability to understand system operations and dependencies to effectively set-up, manage, and troubleshoot problems with learning management and related quality systems
Can quickly learn new products, applications, and systems
Demonstrated advanced knowledge of agile, iterative development methodologies
Outstanding communicator: an individual who possesses superior written/verbal communication skills, as well as the ability to present views in a clear and compelling manner
Adaptability; learns quickly and responds positively to complexity and change
Comfortable working in an environment that is constantly evolving
Advanced project management skills, critical thinking, and problem-solving skills
Strong customer service skills and positive attitude

Benefits

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume