Sr Info Mgmt Analyst - BSC (Hybrid)

Exelon•Oakbrook Terrace, IL

1d•$84,000 - $115,500•Hybrid

About The Position

Exelon is leading the energy transformation, calling all problem solvers, innovators, community builders and change makers to deliver solutions that make diverse cities and communities stronger, healthier, and more resilient. As a Fortune 200 company with 20,000 colleagues, Exelon serves over 10.7 million customers across six energy companies. The company is committed to creating an inclusive environment where every person can thrive, guided by tenets of purposeful careers, growth opportunities, community impact, and support to thrive. Exelon provides competitive compensation, incentives, excellent benefits, and opportunities to build rewarding careers. This specific job is responsible for developing internal procedures for systems use/operation in accordance with business process requirements and may require extended hours for coverage during system urgent issues/upgrades.

Requirements

Bachelor's degree and 4-7 years of job-related work experience in functional area or in lieu of degree, 6-9 years combination of formal education/training and experience.
Demonstrated ability to communicate effectively.
Ability to anticipate problems and their underlying causes and resolve them quickly and effectively.
Demonstrated expertise in use of applications required for the specific role.
Demonstrated ability to manage multiple tasks through effective planning, scheduling and coordination.
Availability to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Nice To Haves

A minimum of seven (7) years of experience within customer operations or related functional areas, including Billing, Front Office, Credit & Collections, and/or Field & Meter Services.
Demonstrated expertise in customer operations processes and systems, with strong working knowledge of CC&B (Customer Care & Billing) across Billing, Front Office, Credit & Collections, and Field & Meter Services.
Proven ability to analyze complex issues, exercise sound judgment, and develop effective solutions.
Strong collaboration and teamwork skills, with the ability to work effectively across teams and stakeholders.

Responsibilities

Meets with customers to understand future business requirements.
Coordinates the development of business cases to gain client approval.
Communicates with stakeholders to effectively prioritize deliverables.
Proactively maintains thorough working knowledge of industry trends and the technology and applications that are applicable to Division and Corporate business processes.
Coordinates and provides training to end users as necessary.
Makes presentations to large and small groups as needed.
Understands business processes and provides guidance for end users.
Provides day-to-day client support and conducts diagnostics as necessary to ensure optimal performance.
Provides information management services to insure data integrity.
Works with end users to ensure accuracy and timeliness of information and to optimize the system's value to the business.
Ensures end user reporting needs are met and provides ad hoc reporting services as necessary.

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $84,000.00/Yr. – $115,500.00/Yr.
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more