Sr Implementation & Support Engineer

CareDx, Inc. • Omaha, NE

8d • $94,000 - $120,000 • Remote

About The Position

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
Our Sr System Engineer’s primary responsibility is to perform technical tasks for CareDx’s clients using OTTR directly related to the implementation and support of the OTTR system. They will work closely with the project managers to ensure that scope, cost, timelines and contractual deliverables are accomplished. They will also be responsible for developing and updating supporting documentation including functional design specifications, process and procedure guidelines, and operational timelines.

Requirements

• Bachelor’s degree in MIS, related field or equivalent experience
• 5+ years of experience in system engineering or programming, implementing, configuring, and automating
• 5+ years of experience writing complex custom SQL queries
• 5+ years of experience using reporting tools such as crystal reports
• 5+ years of experience in troubleshooting software interfaces
• Microsoft Word, Excel, and PowerPoint expertise.

Nice To Haves

• 2+ years of experience in engineering biomedical systems
• 2+ years of experience creating and maintaining websites using IIS
• Knowledge of other coding languages such as Python, C++, Javascript
• Experience performing data conversions
• Knowledge and navigation of Microsoft Azure hosted solutions

Responsibilities

• Manage day-to-day operational aspects of assigned tasks to comply with the scope, risks, timeline, and costs throughout project lifecycle.
• Create and update necessary system and task documents to maintain documented history of customer needs, and ensure task documents are complete, current, and stored appropriately.
• Perform tasks to assure timely project completion, reporting on variances in estimates for timelines and level of effort.
• Create custom configuration in client systems in accordance with functional requirements.
• Create custom crystal reports using SQL.
• Perform analysis of system hardware, database, and configuration to ensure product integrity and performance.
• Test application and system configuration to report and correct issues observed.
• Verify requirements and specifications for reports and system configuration.
• Accurately forecast task deliverables, level of effort, and timelines.
• Identify additional selling opportunities and work with the territory sales team to convert leads into new deals or add-on engagements.
• Mentor junior and mid-level engineers
• Possibility for some Travel.

Benefits

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees