Sr. Implementation Specialist

ADP•Alpharetta, GA

52d

About The Position

ADP is hiring an Implementation Specialist. In this position, you'll couple your knowledge base with our top-ranked training programs to create exceptional on-boarding experiences for each product or service implementation. Unlock Your Career Potential: Implementation at ADP. It's what makes a difference to our clients -- over half a million worldwide and counting. With us, you combine your analytic and project management skills with your ability to simplify complex information -- you help clients develop the skills and confidence to use our business management solutions with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

Requirements

High School diploma is required
3-5 years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
Basic project management skills required

Nice To Haves

Bachelor's Degree preferred; or equivalent in education and experience
Experience using Tableau
Proven ability to maintain focus and work effectively with multiple demands
Ability to work as part of a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, then escalate appropriately
Ability to demonstrate learning agility and critical thinking skills
The ability to learn and apply basic concepts in new situations
Proficiency in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills
Excellent Communication skills both verbal and written
Must be proficient using Microsoft Office

Responsibilities

Implement ADP's solutions to clients, following ADP guidelines, and in accordance with client expectations
Implementations could include adding additional products, transfers from other parts of ADP, or migration from one ADP solution to another
Apply industry and product knowledge to optimize system configurations and product upgrades
Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
Resolve issues and provide solutions, with-in guidance
Collaborate with various departments to load and convert (as required) client data to ADP's solutions
Work within ADP's implementation methodology and timeliness using technology tools
Ensure accuracy of all aspects of client set up
Remain engaged with client throughout implementation, until client is successfully running ADP solutions
Interact/collaborate with ADP associates in Sales and Service
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices