Commure-posted 3 months ago
Full-time • Mid Level
Mountain View, CA
251-500 employees

As a Sr. Implementation Manager at Commure + Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

  • Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.
  • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer.
  • Contribute to designing and implementing systems and processes that facilitate scalability and efficiency.
  • Breakdown hairy, challenging business problems
  • Own execution and outcomes
  • Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
  • Drive operational metrics (process throughput, defect rate, etc.)
  • Understand the business in-and-out to be proactive about solving emerging problems
  • 40-50% travel required
  • 6+ years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
  • Comfortable working with data and proficiency in SQL + Excel
  • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
  • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
  • Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.
  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
  • SQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)
  • Proficient in Retool, Google Suite is a plus
  • Experience in the RCM (Revenue Cycle Management) space is a bonus
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