Sr. Imaging Specialist (temporary)

Wellmark, Inc.•Des Moines, IA

1h•Hybrid

About The Position

Wellmark is a mutual insurance company owned by its policy holders across Iowa and South Dakota, with over 80 years of trust. The company is motivated by the well-being of its members, not profits, and is committed to sustainability and innovation. Wellmark Technology focuses on building innovative, modern solutions using cutting-edge technology, driving organizational transformation and business strategy by empowering its team to innovate new solutions to enhance customer experience. The Sr. Imaging Specialist is responsible for daily document scanning activities, including scanning prep, document tracking, scan processes, quality assurance review, document retention/destruction, and issue support/communication/resolution. This role involves performing daily, weekly, monthly, and annual scanning processes to meet team production, quality, and service level agreements. The specialist will also provide communication and support to internal stakeholders, ensure documents meet scanning and tracking process requirements, and conduct initial quality assurance reviews for accurate storage into document management systems. Additionally, the position provides assistance and backup support for quality assurance and issue resolution processes.

Requirements

Bachelor's degree or applicable work experience
4+ years’ experience with high speed scanners and software operations.
Proficient office administration knowledge.
Excellent verbal and written communication and documentation skills.
Ability to proactively develop and maintain effective relationships in a collaborative environment in order to achieve the goals of the department.
Self-starter with effective problem solving and organizational abilities.
Microsoft Office and math skills.
Demonstrated ability to perform in a production-based environment; experience working in an environment with aggressive timelines and accuracy/quality measurements.
Ability to lift/carry 30-50lbs.
Ability to stand for extended periods of time.

Nice To Haves

Bachelor's degree
Specific experience with Kodak high speed scanners and Capture Pro software operations.

Responsibilities

Provide document processing to include document specific tracking and quality assurance processes for all incoming documents and scanning requests for various business areas, including: Legal, HR, Operations, Finance, and Sales.
Provide mail to scan processing support for incoming mail to meet service level agreements with business areas that require quick access to incoming mail to begin their processes.
Provide high priority and special handling request support to internal stakeholders to meet business and project requirements and timeframes.
Provide initial quality assurance support and work directly with internal stakeholders on ensuring accurate preparation and processing of documents and reporting.
Ensure completion and accuracy of the document logging and tracking process and work directly with stakeholders for corrections.
Provide assistance and backup support for scanner program testing for stakeholders and project teams.
Provide assistance and backup support for quality assurance activities and implement corrective actions as needed.
Provide performance and statistical data to support creation of required quality and production management reports.
Provide and maintain accurate document retention practices in support of internal, federal/state, Blue Cross Association, and other appropriate requirements.
Maintain positive working relationships with all business stakeholders; ability to communicate with all levels of leadership and decision makers.
Provide daily scanning/retrieval support to internal stakeholders to ensure all services meet contractual and stakeholder requirements.
Other duties as assigned.