About The Position

The Senior Human Resource Manager will be a strategic business partner to the leadership of the Direct Sales and Service division, aligning HR strategies with business objectives to drive performance and growth. This role requires a dynamic HR leader who can navigate the complexities of both commercial and manufacturing environments, providing guidance and expertise on talent management, organizational effectiveness, and cultural transformation within an industrial setting.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 5+ years of progressive human resource management experience, with proven leadership capabilities.
  • Demonstrated experience in a strategic HR role, providing counsel to senior management.
  • Strong understanding of labor laws, regulations, and HR best practices.
  • Excellent communication, interpersonal, and leadership skills, with the ability to influence and build relationships at all levels of the organization.
  • Ability to analyze data, identify trends, and develop effective, data-driven solutions.
  • Proficiency with HRIS systems and Microsoft Office applications.

Nice To Haves

  • Prior experience in an industrial company is highly preferred, demonstrating an understanding of the specific operational needs of the sector.
  • Direct experience in manufacturing and commercial (direct sales and service) environments is a strong advantage, including familiarity with sales development programs and manufacturing processes.
  • HR certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP are a strong plus.
  • An advanced degree, such as an MBA or Master's in HR, is desirable.
  • Experience with SuccessFactors or Salesforce CRM systems is a plus.

Responsibilities

  • Strategic Business Partnership: Function as a key HR strategic business partner, providing guidance and counsel on talent, organizational change, human capital, and employee engagement to senior sales and service leadership teams.
  • Talent Management & Development: Oversee end-to-end talent acquisition, retention, and succession planning processes for the sales and service functions. Design and implement training and development programs to build a robust leadership pipeline.
  • Organizational Effectiveness: Drive change management processes to positively impact organizational effectiveness. Provide coaching to leadership on organizational design, structure, and key processes to support business needs.
  • Culture & Engagement: Build and support an employee engagement strategy that facilitates organizational performance, promoting a positive and inclusive workplace culture that embraces diversity and collaboration.
  • Compliance & Employee Relations: Ensure compliance with all local, state, and federal labor laws and company policies. Handle complex employee relations cases, investigations, and disciplinary actions, mediating disputes and directing procedures as needed.
  • Compensation & Benefits: Coach and advise on appropriate total rewards strategies, compensation, and benefits programs to enhance organizational performance and employee engagement.
  • Data & Analytics: Utilize HR analytics to track key metrics (e.g., attrition, engagement) and prepare reports for management, using a continuous improvement mindset to implement data-driven solutions.
  • Operational Excellence: Drive operational excellence through innovation and process efficiency, potentially leveraging HRIS systems like SuccessFactors.

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Number of Employees

5,001-10,000 employees

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