Sr. HR Ops Representative

Domino's•Ann Arbor, MI

About The Position

The Sr. HR Operations Representative serves as a centralized resource for all employee inquiries and HR operational tasks. This role supports Tier 1 functions, responding to requests via phone, chat, and email, while processing HR transactions in the HCM and managing documentation. The representative also performs key compliance and administrative duties, including employment veriﬁcations, payroll exception review, and data reporting to internal stakeholders.

Requirements

High school diploma or GED required; associate or bachelor’s degree in HR or Business preferred
1+ year in HR shared services, operations, or customer service environment
Experience with HCM (PeopleSoft or another system) and case management systems (ServiceNow or another system) preferred
Strong interpersonal skills, written and verbal communication, and a service mindset required
Ability to multitask in a fast-paced, deadline-driven environment with conﬁdentiality and accuracy
Proﬁcient in Microsoft Excel, Outlook, and Word

Nice To Haves

Experience processing job data changes and HR compliance documents
Familiarity with payroll systems, leave administration, and beneﬁt coordination
Ability to interpret HR policies and procedures to assist with Tier 1 resolution
Experience drafting or maintaining SOPs and HR process documentation
Strong analytical mindset with an interest in improving HR operations through technology or process reﬁnement

Responsibilities

Respond to incoming HR questions via phone, email, chat, and ticketing systems (e.g., ServiceNow)
Triage non-HR Operations requests to appropriate teams (HRBPs, Payroll, Beneﬁts, Talent, LOA, Employee Relations, Compensation or Leave of Absence teams)
Educate employees on HR processes, policy interpretations, and available resources
Answer general questions about company policies, HR procedures, and compliance expectations
Sort and distribute incoming HR mail to the appropriate functional areas
Guide employees through self-service tools for time, beneﬁts, payroll, and proﬁle management
Complete Password resets and phone transfers
Complete employment transactions (hires, promotions, transfers, terminations, manager changes, pay rate adjustments)
Review and resolve payroll exceptions, coordinating with Payroll and HR business partners
Respond to and fulﬁll employment veriﬁcations and support letter requests
Process and mail medical support notices and ensure compliance with state requirements
Resolve complex HR cases involving beneﬁts, leave, job changes, or multi-team dependencies
Maintain detailed documentation in the case management system and ensure timely case closure
Complete I-9s for remote and office team members
Maintain company compliance processes to include, but not be limited to, reviewing and completing I-9’s, MVRs, background checks, physicals, and drug tests
Conduct audits and reconcile employee data across systems to ensure accuracy
Maintain compliance dashboard, support audits, and track completion of required HR documentation
Send out recurring dashboards and compliance-related reports to operations leaders, HRBPs, and other business units
Support ad-hoc data requests for HR compliance, regulatory ﬁlings, or internal tracking
Assist in updating SOPs, process guides, and the HR knowledge base
Serve as the central intake and coordination point for HR inquiries across all departments
Escalate high-risk or sensitive issues appropriately while owning Tier 1 resolution paths
Participate in open enrollment, year-end processing, and HR systems enhancements
Support internal HR projects related to process improvement, automation, and employee experience