Sr HR Operations Manager

Wellbe Senior Medical•Chicago, IL

2h•$98,000 - $145,000•Hybrid

About The Position

The Sr HR Operations Manager is responsible for elevating the employee experience and ensuring operational excellence across HR services. This role will be responsible for administering our global HR systems and supporting other technical processes. The Sr HR Operations Manager will be our System Administrator of comprehensive HR Technology stack from implementation, configuration, integration and maintenance. This role will also leads the day-to-day operations. The HR Operations Manager plays a key role in strengthening WellBe’s service delivery model and supporting organizational mission and compliance.

Requirements

Education: Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
Experience: 5-7 years of progressive experience in HR Shared Services or HR Operations, including 3+ years in a people management role.
Proven track record in managing HR operations, service delivery, and transactional excellence.
2+ years of HRIS Configuration, implentation and management
Skills: Experience developing and interpreting HR metrics, KPIs, and dashboards.
Experience with Dayforce and/or iCims preferred.
Strong problem-solving skills with the ability to analyze data and drive actionable insights.
Excellent verbal and written communication skills, with the ability to simplify and explain complex HR topics.
High degree of professionalism, discretion, and integrity when handling sensitive employee information.
Strong leadership and interpersonal skills with the ability to build relationships across all levels of the organization.

Responsibilities

Design and oversee the HR Service Center, managing tier 1 inquiries and ensuring timely, accurate, and empathetic support.
Lead the development, implementation, and optimization of the Rippling HRIS platform
Responsible for overseeing the organization’s Human Resource Information System (HRIS) on the Ceridian Dayforce platform and iCims
Responsible for system optimization,management, updates, and changes
Lead daily operations of the Service Center team, prioritizing and delegating tasks related to new hires, offboarding, data changes, general inquiries, and reporting.
Configure, Implement and Manage HRIS Systems (icims, Dayforce preferred)
Ensure exceptional service delivery through accurate processing of HR transactions and prompt resolution of inbound requests via multiple channels (HRIS, ticketing systems, etc.).
Act as an escalation point for complex HR cases, collaborating with HR Business Partners, Payroll, HRIS, and Centers of Expertise (COEs) as needed.
Maintain and optimize HR knowledge content and standard operating procedures to support scalability and consistency.
Monitor and report on team performance, service metrics, and KPIs to inform decisions and improve service outcomes.
Ensure compliance with internal policies and external regulations, contributing to a high-performing and compliant workplace.
Guide and mentor HR Operations team members on company policies, programs, and best practices.
Provide regional HR support as needed, adapting services to meet location-specific requirements.