Sr. HR Manager - Correctional Services

Aramark•Jefferson City, MO

About The Position

The HR Generalist Sr. Specialist is responsible for leading a team of HR professional employees in a service center/HR shared-services model. This position leads all aspects of service delivery and provides information, mentorship, and direction to the team. This position reports directly to the Director, myHR, and will work with the Director to ensure work is performed in accordance with operational guidelines and within established service level agreements (SLAs).

Requirements

8+ years of experience as an HR Generalist and/or Employee Relations Specialist and a minimum of 3 years of management experience
Prior experience in an HR shared services model strongly preferred
HR certification is preferred
Bachelor’s degree in HR related field or equivalent experience is required
Collaborative decision-making skills and ability to work cooperatively with others both within the HR COE and with other COEs throughout the organization.
Experience and knowledge in one-on-one coaching and group conflict resolution, effective negotiation, and conducting internal investigations
Proven leadership and experience managing effective relationships and communicating with management at all levels

Responsibilities

Manage a team of 8-10 HR professionals; ensuring transactions are completed, timely and accurate
Perform workload management through ticket prioritization and reassignment
Assess calls and performs quality assurance checks on transactions
Review investigation case notes and agency charge documentation to ensure quality and completeness
Perform review of all B hotline calls prior to case closure to maintain compliance with an investigation plan
Provide customer support to Field HR, managers, and employees to ensure escalated issues are addressed and resolved
Develop, assess, and report metrics in order to identify trends
Manage and achieve service level agreements (SLAs); work with team to adjust performance as needed
Finds opportunities for process or system improvement and partner with Quality Manager to implement changes
Oversee scheduling to ensure sufficient coverage
Train, mentor, develop and provide performance feedback to team
Run special projects and ensure project goals and regular progress updates are communicated to all stakeholders
Conduct highly sensitive investigations and prepare relevant documentation
Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters as needed