Sr. Help Desk Technician

Alpha Omega Integration • Washington, DC

21h • $98,000 • Onsite

About The Position

Alpha Omega is searching for an experienced Sr. Help Desk Technician to join one of our long-term Federal projects.

Requirements

• 7 years of experience in Information Technology, with 4 years specialized experience in PC and wireless technologies including expert knowledge of PC operating systems, networking, and mail standards.
• Experience working with a team in a help desk environment.
• Demonstrated ability to communicate orally and in writing.
• Positive customer service attitude.
• IAT II Certification

Responsibilities

• Performs in-depth analysis, diagnosis and resolution of desktop and workstations.
• Serves as the point of contact for escalated Tier Two troubleshooting of PC hardware and software, printer problems, and network applications.
• Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas.

Benefits

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed