Sr. Help Desk Support Technician

ID Logistics US•Ocala, FL

14d•$65,000 - $70,000•Onsite

About The Position

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance. The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Requirements

High school diploma and relevant work experience in lieu of an advanced degree.
3+ years of end-user support experience.
1+ year of IT support experience.
Working knowledge of: Microsoft Windows 10 and Microsoft Server product line Microsoft Office Suite TCP/IP networking, VPN technologies Data backup, virus protection, and network system monitoring
Strong analytical and troubleshooting skills with the ability to manage technical operations.
Excellent diagnostic and problem-solving abilities.
Outstanding organizational and time-management skills.
Effective communication skills (verbal, written, and presentation).
Solid understanding of computer systems, networks, and internet security principles.
Ability to participate in on-call support within a 24/7 operational environment.

Nice To Haves

3+ years of experience with Warehouse Management Systems (WMS).
Experience with RF technology.
In-depth knowledge of data privacy principles and advanced network security.
Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

Responsibilities

Develop and maintain local networks in ways that optimize performance
Perform system trouble shooting and analysis of warehouse operational equipment and systems
Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
Support PowerShell scripting/automating
Own the relationship with between technical operations and production operations
Package software installations on many computers at a time
Ensure security and privacy of networks and computer systems
Perform troubleshooting to diagnose and resolve problems
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Provide orientation and guidance to users on how to operate new software and computer equipment
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
Observe all company safety rules and assist in enforcement as appropriate.