SR. GUEST SERVICES AGENT (FULL TIME)

Compass Group•Little Rock, AR

33d•$15•Onsite

About The Position

We are hiring immediately for a Full Time SR. GUEST SERVICES AGENT position. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job SummarySummary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Supervises Guest Service Agents.

Requirements

Customer Services
Computer Skills

Responsibilities

Assign duties to Front Office employees to ensure completion of shift duties.
Act as a resource to Front Office employees on difficult, technical procedures or "problem" reservations.
Monitor staff performance, providing them and the Front Office Manager with feedback.
Maintain communication logs with staff and managers.
Monitor and schedule staff meals and breaks.
Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Balances and drops receipts according to accounting specifications.
Provides guests with information about the facility, services, and amenities.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Fields and resolves guest complaints or escalate for resolution to appropriate department.
Assists guests in emergency situations.
Maintains adequate supplies and functional equipment at the Front Desk.
Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
Performs other duties as assigned.