Guest Services Agent - Full Time
About The Position
The Front Desk Agent will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the agent will run, review and print reports to complete daily assignments. The Front Desk Agent will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regards to resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns
Requirements
- A commitment to providing outstanding customer service
- Knowledge of Microsoft Office Suite
- Able to acquire a clear understanding of timeshare ware applications
- Basic knowledge of hardware and peripheral devices required to perform the job
- Ability to establish and maintain effective working relationships with co-workers and leaders
- Strong problem solving skills
- Capable of seeing a task through to completion
- Strong organizational skills
- Excellent verbal and written communication skills.
- High School Diploma or GED equivalent or an equivalent combination of training, education and experience
- Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
Nice To Haves
- Bilingual a plus
Responsibilities
- Serve as the front of the house liaison to facilitate an exceptional guest experience
- Serve as primary point of contact for guests checking into the resort
- Primary contact for all folio transactions and check out processes
- Run, review and print reports to complete daily assignments
- Support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns
- Assume a position of a technical and service expert in regards to resort Wi-Fi access
- Folio posting
- Cash handling
- Key control
- Assisting guests with various questions and concerns
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
