Sr. Group Product Manager – Equipment Selection

Caterpillar Inc.•Aurora, CO

2d•Hybrid

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: Are you a visionary, experienced, passionate product management leader who loves the challenge of product transformation? Have you led the digital strategy, discovery, and delivery for eCommerce, lead generation, or similar experiences? Are you at your best using your influencing skills within a cross-functional organization including business partners, product teams, software engineers and executive leaders? If so, we are adding 2 exciting new roles to the Digital Product Management organization with Cat Digital that could be a fulfilling next step in your career. This role is focused on building new experiences to enable customers to select their “perfect” Cat product. Please also view a second role focused on Search and Discovery experiences on cat.com ADD LINK TO OTHER ROLE We are looking for an experienced, strategic product management leader to own a portfolio focused on enhancing Caterpillar’s customer-facing experiences, matching customers to our industry-leading range of machines, engines, power systems and other primary products. You will lead a team of digital product specialists who will be pivotal in driving enterprise alignment through our product operating model. You’ll have the opportunity to make a significant impact by championing innovation, operational excellence, and customer-centricity at a global scale. The ideal candidate has 5+ years of experience leading product teams responsible for discovery, planning and delivering experiences such as conversion-focused enterprise websites, apps and/or eCommerce solutions for industries such as manufacturing, automotive, retail or other B2B enterprises.

Requirements

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Software Product Management: Knowledge of software product management; ability to operate and manage software product development projects at all stages of the product development lifecycle.
Software Product Technical Knowledge: Knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products.
Marketing Strategy and Positioning: Knowledge of market research, segmentation, and channels; ability to use business models to develop and implement marketing strategies, objectives, and tactics as well as establishing a communications plan.
Experience leading teams responsible for product management, digital marketing and/or software engineering tied to websites or mobile apps.
Experience with responsibility for execution in a product management and/or marketing organization
Working within a complex, matrixed organization and across roles where leading and influencing without formal authority was necessary
Proven experience delivering and/or managing delivery of new or significantly enhanced product experiences within aggressive timelines
Proven experience coaching and developing employees, ensuring they are being cared for both personally and professionally
Superb communication, presentation, storytelling, interpersonal, and analytical skills
Proven ability to build relationships, network internally and influence senior / executive level leadership
Financial acumen and budget management experience
4-year college degree, or a minimum of 15 years of digital product experience as an equivalent

Nice To Haves

Experience managing UX and design for customer-facing digital experiences in industries such as heavy equipment, automotive or other industries with complicated equipment configurations
Experience working across the Caterpillar matrix and dealer network, or experience working for a company with a similar distribution model
Experience working in an Agile environment while simultaneously managing multiple priorities
Experience utilizing a variety of experience mapping techniques based on need (user story mapping, object mapping (OOUX), assumption mapping, etc
Technical acumen and understanding of Content Management Systems such as Adobe Experience Manager Sites

Responsibilities

Lead an experienced team of 6-8 Digital Product Specialists across several roles
Accountable for leading discovery, research and product management responsibilities for cat.com including (but not limited to) product/equipment selection, attachment selection and aftermarket offerings
Lead discovery, strategy and solution design activities for customer journeys delivered within the product selection experience within cat.com
Act as the key decision-maker regarding prioritized product features while ensuring clear communication of those priorities to team, taking ownership for the success and quality of your product
Build tight collaboration and understanding of stakeholder needs and business goals – at times facilitating solutioning and brainstorming activities to transform broad ideas and concepts into clear goal alignment and desired customer requirements/experiences
Manage prioritization of epics, features and enhancements for both existing and future state
Partner upstream with Caterpillar's business units to understand marketing strategy, commercial plans and product priorities
Partner downstream with Application Engineering, Platform and AI teams to develop and deploy new features and new releases on schedule