Sr. Fulfillment Processor

OneSource Virtual•Dallas, TX

8d•Onsite

About The Position

The Sr. Fulfillment Processor is responsible for processing payroll checks, payroll advice, Year End files, Garnishment files, Benefit files and Financial files. The position is expected to complete tasks, such as printing files, running inserting and postage machines, and creating shipping documents (FedEx, UPS, etc.) with special attention to quality standards, accuracy, and timeliness. The Sr. Fulfillment Processor will also support the fulfillment team by overseeing processing, providing training, distributing jobs to team members, and providing subject-matter expertise. This is an onsite position at OSV Headquarters in Dallas.

Requirements

High School graduate, GED or equivalent; higher education preferred
Experience in Microsoft Word and proficiency in Excel
The Fulfillment Processor must be able to lift up to 50 lbs and stand for extended periods of time
Energetic and positive
Problem solver
Excellent customer service skills
Flexible in a changing environment
Strong organizational skills with ability to multi-task and support multiple customers effectively in a fast-paced environment
Works closely with others in a team, supporting collective goals
Detail Oriented with good time management skills
Ability to establish and maintain effective working relationships
Strong data entry and research skills
Follows direction with ability to meet deadlines

Nice To Haves

Knowledge of inserting equipment and mail machines
Experience with FedEx/UPS and USPS processes
Associates degree or higher preferred

Responsibilities

Monitor tickets to ensure service level agreements and high customer satisfaction levels are being met
Adhere to standard operating procedures (SOPs) and guidelines to process fulfillment jobs
Exercise effective attention to detail to ensure that fulfilment jobs are processed accurately and timely.
Ensuring Payroll/Garnishments/Benefits/FAO have all been processed.
Ensuring all Fulfillment Processors follow proper procedures.
Ensuring all packages have been picked up by FedEx/UPS at the end of the day.
Ensuring all Salesforce items have been updated by EOD
Work with vendors to ensure all equipment is maintained to a high standard of operation
Facilitate special internal requests to applicable OSV departments
Ensure 5S duties have been completed.
Adhere to security protocols to safeguard confidential, proprietary, and customer data.
Adhere to attendance requirements and works extended work schedules & flexible hours during seasonal peak periods to support department needs.
Assist with special projects as needed