Senior Fraud Investigative Analyst

Fremont Bank•Livermore, CA

34d•$78,000 - $99,500

About The Position

Fremont Bank - one of the Bay Area's most respected and long-standing financial institutions - is seeking a strategic, hands-on professional to join and help advance our EFT Services team. This is a high-impact opportunity to contribute to the success of a mission-driven organization committed to excellence, community service, and strong client relationships. If you're energized by purpose-driven work, collaboration, and delivering meaningful results, we'd love to connect. Why Fremont Bank? Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships - with our clients, our associates, and our communities. We offer: A people-first culture grounded in inclusion and excellence Deep community involvement and local reinvestment A mission-driven workplace where values and performance go hand in hand The Fremont Bank Way Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service No-Compromise Approach - we help clients get to "yes" Core Values: o Go above and beyond for clients o Foster a supportive and empowering environment for associates o Deeply invest in the well-being of our local community Position Overview The Sr. Fraud Investigative Analyst conducts meticulous investigation of various potentially fraudulent transactions and develops rules to assist with early fraud detection and prevention. The Sr. Fraud Investigative Analyst is responsible for evaluating the circumstances of suspected or confirmed fraud cases and handling them according to established procedures. Develops procedures to enhance fraud detection efforts; assists in calibration of fraud detection software and training of other investigative analysts.

Requirements

Working knowledge of research methodology of fraud and financial crime activities
Knowledge of fraud detection, prevention, authentication strategies and techniques
Detailed oriented and the ability to work independently
Strong interpersonal, analytical and problem-solving skills
Experience working in a fast-paced production-based environment and managing an assigned work queue
Ability to effectively communicate with clients to resolve risk and fraud issues
Solid knowledge of state and federal bank compliance procedures and card brand operating guidelines as they relate to fraud investigation and analyses
Ability to interpret complex documents such as federal regulations and operating guidelines
Ability to write procedure updates or implement new procedures
Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer
Excellent communicator with strong written and verbal communication skills
Willingness to be flexible
4 years of risk management/fraud experience in financial industry or
4-year degree and 3 years of related banking experience

Nice To Haves

Knowledge of Verafin, Fiserv banking software, MasterCard connect and DTS
Knowledge of the Check clearing and adjustment rules
Knowledge of NACHA Rules and Regulations
Knowledge of Wire related regulations and guidelines
Knowledge of MasterCard rules and regulations

Responsibilities

Conduct ongoing analysis of existing fraud alerts related to deposit accounts. (Wires, ACH, Checks, Online Account Takeovers, New Accounts and claims: Reg E and Check, etc.)
Works with Vendor and recommends enhancements to improve fraud detection and reduce false positives
Analyzes and makes recommendations to implement new alerts
Contact clients via phone and/or email to validate transaction activity
Performs transactional and activity-based fraud analysis utilizing various tools and reports to identify potential fraudulent activities on deposit accounts
Draft assessment summaries and other written investigative/intelligence products to support decisions and recommendations
Assist business partners in identifying control deficiencies that resulted in a loss or exposure identified during an investigation
Develop procedures and provide training for new team members
Escalate cases for further investigation and potential recovery to Security
Reviews high risk transactions for potentially fraudulent activity
Manage Reg E Dispute Intake and maintain accurate records in Centrix Dispute Tracking System.
Execute chargeback process and ensure adherence to charge rights
Apply Reg E rules and issue Provisional Credit when appropriate
Prepare and send communication letters to clients regarding disputes
Submit transaction block rules and merchant block rules to prevent fraudulent activity
Analyze fraud patterns using Patterns
Complete other duties as assigned.