Sr Food & Beverage Operations Manager

Compass Group•Mountain View, CA

About The Position

Our Passion is Food!At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryThe Senior Operations Manager, Hospitality serves as a strategic and operational extension of the National Director of Operations, providing senior level leadership, execution, and oversight across LinkedIn’s NAMER hospitality portfolio. This role is responsible for leading complex, mission critical initiatives at both headquarters and regional sites, strengthening program health, and ensuring consistent execution of hospitality standards. This position does not have direct reports and instead operates as a deployed operational leader, embedded at sites during leadership gaps, periods of transition, or when in person oversight is required to stabilize or elevate performance. The role partners closely with site teams, suppliers, and internal stakeholders to drive change, maintain strong client relationships, and continuously improve the hospitality experience.

Requirements

8+ years of experience in hospitality operations, program management, food service operations, or workplace services within a multi-site environment.
Demonstrated success leading complex operational programs without direct people management responsibility.
Strong background in change management, operational recovery, and stakeholder influence.
Proven ability to operate autonomously in fast-moving, ambiguous environments.
Exceptional communication, executive presence, and relationship building skills.
Willingness and ability to travel frequently across NAMER sites as business needs require.

Responsibilities

Act as the National Director of Operations’ right hand, representing program leadership in day-to-day operations, strategic initiatives, and escalations.
Provide senior level operational leadership to NAMER hospitality sites to ensure strong program health, consistency, and compliance with standards.
Serve as an onsite leader during vacancies, launches, recoveries, or high-risk operational periods requiring hands-on oversight.
Lead cross functional and cross-site initiatives that improve operational performance, guest experience, and program scalability.
Plan and execute complex projects at HQ and regional sites, including new initiatives, program enhancements, pilots, and corrective action plans.
Own delivery of mission critical initiatives from concept through execution, ensuring timelines, quality, and stakeholder alignment.
Identify operational risks and proactively implement mitigation strategies.
Act as a subject matter expert on hospitality program standards, ensuring consistent understanding and execution across all sites.
Identify gaps in existing standards, processes, and tools; partner with leadership to improve, document, and scale best practices.
Support audit readiness, operational reviews, and performance assessments to drive continuous improvement.
Lead and support change management initiatives across programmatic, operational, and staffing scopes.
Partner with site leaders and suppliers to support transitions, staffing changes, and operational restructuring.
Provide coaching, guidance, and direction to site leadership teams without direct line authority.
Support the health of site level and enterprise client relationships through strong communication, issue resolution, and executive presence.
Serve as a trusted partner to internal LinkedIn stakeholders and external partners during sensitive or high visibility situations.
Elevate concerns, insights, and recommendations to the National Director of Operations with clarity and context.