Sr. Field Service Engineer

TD Synnex • Ft. Worth, TX

5d • Onsite

About The Position

The Sr. Field Service Engineer is responsible for providing expert-level technical support, troubleshooting, and maintenance for a variety of complex IT systems and equipment at customer sites. This role ensures high levels of customer satisfaction through professional service delivery and effective problem resolution.

Requirements

• Bachelor's degree in computer science, Information Technology, Electrical Engineering, or a related field, or equivalent practical experience.
• 5+ years of progressive experience in a field service engineering role, preferably supporting enterprise-level IT infrastructure.
• Proven expertise in troubleshooting and repairing server hardware (e.g., Dell, HP, Lenovo), storage area networks (SANs), and network devices (e.g., Cisco, Juniper).
• Strong understanding of operating systems including Windows Server, Linux, and virtualization technologies (e.g., VMware, Hyper-V).
• Excellent problem-solving skills and the ability to work independently and under pressure.
• Exceptional communication (verbal and written) and interpersonal skills with a strong customer service orientation.
• Ability to travel frequently to customer sites, often with short notice, and possess a valid driver's license.
• Capable of lifting and moving equipment up to 50 pounds.
• Strong organizational skills and attention to detail for managing multiple service calls and documentation.

Nice To Haves

• Relevant industry certifications (e.g., CompTIA A+, Network+, Server+, CCNA, MCSE, ITIL) are highly desirable.

Responsibilities

• Perform installation, configuration, maintenance, and repair of hardware and software across diverse IT environments, including servers, storage, networking devices, and other peripherals.
• Diagnose and resolve complex technical issues on-site at customer locations, often under time-sensitive conditions, utilizing advanced diagnostic tools and methodologies.
• Conduct preventative maintenance and system upgrades to ensure optimal performance and minimize downtime for customer infrastructure.
• Provide technical guidance and training to end-users and junior technical staff on system operation and best practices.
• Document all service activities, including problem descriptions, resolutions, and configurations, accurately and in a timely manner.
• Collaborate effectively with internal teams (e.g., sales, support, engineering) to ensure seamless service delivery and customer satisfaction.
• Manage parts inventory, logistics, and return merchandise authorization (RMA) processes for service-related components.
• Adhere to all company policies, procedures, and safety guidelines while performing on-site service.
• Act as a trusted technical advisor to customers, identifying potential service enhancements or solutions.
• Participate in an on-call rotation as required to provide 24/7 support for critical customer issues.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees