Sr Field Service Technician

Johnson Controls • Oak Brook, IL

9d

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities with outstanding internal resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle (as applicable), Tools, and Equipment to complete all jobs Providing Scheduling and management support JCI Employee discount programs (The Loop by Perk Spot) Check us Out: A Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY What we are looking for We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

Requirements

• High School Diploma or GED
• 2 years Associates degree in Electronics and/or Networking, or technical military equivalent required.
• Must have a valid driver’s license
• 3 years prior work experience in related field.
• Competed basic EAS and Video training and certifications
• Highly organized, strong interpersonal skills and ability to work independently.
• General knowledge of electronics required.
• Willing to obtain or have State License as required. (State Dependent)
• Must have a mechanical aptitude and be able to use hand and power tools.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Must be capable of working independently or as a team
• Working Knowledge of MS Office and basic PC skills.
• Excellent written and oral skills
• Ability to travel and work overtime as needed.
• Able to read and interpret blueprints and Scope documents
• Network Certification - Full competency in all required networking, advanced performance o Networking Fundamentals o Networking Fundamentals Part One: Network Addresses o TRS - Networking 101
• Ability to mentor and train others
• Ability to perform service on more complete integrated solutions

Nice To Haves

• Certified in all Video & RFID solution currently sold and serviced by Retail – preferred

Responsibilities

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
• Maintain an accurate parts inventory at levels that insure a first time fix.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.
• Take care of other tasks as needed

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle (as applicable), Tools, and Equipment to complete all jobs
• Providing Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED