Sr. Facilities Coordinator
About The Position
Senior Facilities Coordinator Role: Ensuring successful service delivery of client facility needs with a strong emphasis on hospitality and customer focus. Support: Direct support to the facility management team with ongoing responsibilities, highlighting the importance of a welcoming and client-oriented approach. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Facility Management: Provide continuous monitoring of office/facility with a hospitable mindset. Client Inquiries: Address concerns with a focus on timely and quality resolution, ensuring a high level of customer satisfaction. Issue Resolution: Respond to all facility inquiries and complaints with a customer-centric approach to problem-solving. Vendor Coordination: Work closely with outside contractors for service and repairs, emphasizing customer service excellence. Communication: Maintain ongoing communication with contractors, clients, and team, ensuring clear and hospitable interactions. Training: Train vendors on work order and billing procedures with a focus on clear communication and customer service. Vendor Management: Manage complex work orders, including environmental issues, with a priority on client satisfaction and service quality. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.
Requirements
- Customer Focus: Prioritize client needs and deliver exceptional service.
- Communication Proficiency: Excel in both oral and written communication, ensuring clarity and hospitality in interactions.
- Team Oriented: Work collaboratively with a focus on supporting clients and colleagues alike.
- Associates or Bachelors degree in a related field preferred, highlighting the ability to understand and meet client expectations.
- Previous experience in customer service roles, demonstrating a history of client-focused performance.
- Experience in facilities/property management, showcasing a commitment to excellent client service.
Responsibilities
- Provide continuous monitoring of office/facility with a hospitable mindset.
- Address concerns with a focus on timely and quality resolution, ensuring a high level of customer satisfaction.
- Respond to all facility inquiries and complaints with a customer-centric approach to problem-solving.
- Work closely with outside contractors for service and repairs, emphasizing customer service excellence.
- Maintain ongoing communication with contractors, clients, and team, ensuring clear and hospitable interactions.
- Train vendors on work order and billing procedures with a focus on clear communication and customer service.
- Manage complex work orders, including environmental issues, with a priority on client satisfaction and service quality.
Benefits
- Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
- In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Real Estate
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
