Sr Experience Designer, Consumer Disputes

PayPal • Austin, TX

1d • Hybrid

About The Position

As a Senior Designer for Consumer Disputes, you’ll design post-purchase experiences that help PayPal customers resolve transaction issues quickly and confidently. You’ll collaborate with product, engineering, and operations partners to simplify complex processes, improve clarity, and build trust at every step of the resolution journey. This role requires strong execution skills, user-centered thinking, and the ability to balance customer needs with business goals while reimagining how consumers experience support after a purchase.

Requirements

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience

Nice To Haves

• 6+ years of experience designing consumer-facing products or service experiences
• Portfolio showing impact across complex, multi-step journeys
• Strong interaction and systems design skills, with attention to clarity and usability
• Experience working with cross-functional partners in high-trust or regulated domains
• Excellent communication and storytelling skills to influence decisions through design

Responsibilities

• Perform product designs specialized in experience design knowledge and developed business expertise
• Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
• Create customer experiences across digital and physical products within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues
• Design end-to-end consumer dispute experiences that make issue resolution simple and transparent
• Collaborate with product, engineering, and operations to improve clarity, speed, and trust in the post-purchase journey
• Translate complex policies and workflows into intuitive, empathetic interactions for customers
• Use research and data insights to identify pain points and guide design decisions
• Contribute to design systems and best practices that raise quality and consistency across consumer experiences
• Collaborate effectively with global teammates across time zones

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy.
• That’s why we offer benefits to help you thrive in every stage of life.
• We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees