Sr. Event Technical Engineer

Docusign•San Francisco, CA

13h•Hybrid

About The Position

This role is crucial for ensuring our company's high-impact communications reach a global audience with unparalleled quality and professionalism. If you are a dedicated AV professional passionate about delivering exceptional event experiences, we encourage you to apply. This position is an individual contributor role reporting to the Director, IT Operations.

Requirements

Bachelor's degree in a relevant field (e.g., Live Event Production, Media Arts, Communications, IT) or equivalent practical experience
8+ years of progressive experience in event technical production, with at least 3-5 years in a senior or lead role, specifically focusing on technology infrastructure and strategy for complex events
Experience in evaluating, implementing, and optimizing event technology stacks (AV, streaming, virtual platforms)
Experience in developing and executing Business Continuity and Disaster Recovery plans for event technology
Experience creating detailed technical specifications, system diagrams, and operational guides
Experience in live audio (mixers, microphones, PA systems), video production (cameras, switchers, encoders, projectors, LED walls), lighting design, and a variety of streaming technologies (e.g., Zoom Webinar/Events, Microsoft Teams Live Events, Vimeo, YouTube Live)
Experience with network infrastructure and IT requirements for live events (wired/wireless, bandwidth, security protocols)
Experience with various presentation software (e.g., Google slides, PowerPoint, Keynote) and advanced virtual event platforms
Experience with professional AV equipment brands and control systems (e.g., Extron, Crestron, Shure, Blackmagic Design, Grass Valley)
Ability to troubleshoot complex technical issues calmly and effectively in a live environment
Flexibility to travel as required for events (approximately 10% of time) and work extended hours, including evenings and weekends, as dictated by event schedules

Nice To Haves

Exceptional documentation skills
Exceptional communication (written and verbal), interpersonal, and stakeholder management skills
Excellent project management, organizational, and problem-solving skills, with the ability to manage multiple projects simultaneously, meet deadlines, and perform under pressure
Certifications in AV technologies (e.g., CTS, CTS-D, Dante, Crestron, Extron)
Experience with advanced virtual event platforms (e.g., Zoom Events, Sessions, Webinar +, ON24, Bizzabo, Hopin) and their integration capabilities
Knowledge of broadcast production workflows and technologies, including remote production
Experience with graphic design software for event visuals (e.g., Adobe Creative Suite)
Familiarity with various event management software (EMS) platforms and their API integrations

Responsibilities

Lead the assessment, evaluation, and strategic enhancement of our existing event technology stack and configurations, identifying opportunities for innovation, efficiency, and scalability
Drive the adoption of new, cutting-edge AV, streaming, and virtual event technologies to elevate the attendee experience and expand our event capabilities
Develop and implement technical roadmaps for future event technology investments and upgrades
Ensure all technology solutions align with company security policies, IT infrastructure, and long-term strategic goals
Develop, document, and regularly test comprehensive BCP and DR plans for all critical event technologies and platforms
Implement resilient system architectures and redundancy measures to minimize downtime and mitigate risks during live events
Lead incident response for event technology failures, ensuring swift resolution and clear communication.
Establish and maintain meticulous documentation standards for all event technology configurations, system architectures, workflows, and best practices
Create detailed technical schematics, run-of-show documents, equipment inventories, and operational manuals for all setups and enhancements
Develop a centralized knowledge base for the event tech team and relevant stakeholders, ensuring continuity and efficient onboarding.
Partner strategically with and manage external AV production companies, technical vendors, and freelance specialists, ensuring they align with our evolving technology standards and BCP/DR requirements
Negotiate contracts, review proposals, and ensure service level agreements (SLAs) are met, focusing on technology reliability and innovation
Act as the primary technical liaison between internal teams (e.g., IT, facilities, marketing, communications) and external vendors, translating business needs into technical solutions
Oversee the end-to-end technical production of events, from complex setup and rigorous rehearsals to flawless live execution and efficient teardown
Lead and direct technical crews (internal and external), ensuring adherence to established technical specifications and quality standards
Manage and troubleshoot live audio, video, lighting, presentation systems, and streaming platforms, acting as the ultimate technical authority during events
Ensure seamless integration of all technical components, including presentation content, remote speakers, and interactive elements
Develop and manage technical budgets, track expenses, and ensure cost-effective solutions for technology investments and event execution
Lead technical project timelines, resource allocation, and risk management for all event technology initiatives

Benefits

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

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