Sr. Escrow Servicing Operations Specialist (remote possible)
About The Position
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. Responsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow.
Requirements
- High School diploma or equivalent
- Some college preferred
- 2-5 years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance)
- Strong customer service orientation
- Detail orientated
- Strong written, presentation and verbal communication skills
- Problem solving skills
- Strong organizational skills and ability to multi-task
- Strong knowledge of company operating systems
- Ability to understand and adhere to state and federal mortgage lending regulations
Responsibilities
- Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance
- Maintain escrow interest rates, process deposits and controls
- Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors.
- Track activity, process documents and disbursements
- Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks. Reconcile files.
- Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements
- Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results
- Adhere to regulatory and legal requirements, including investor and state guidelines
- May assist with onboarding and training new employees
Benefits
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
