Sr. Epic Applications Analyst

Tegria

7d • $85,000 - $100,000 • Remote

About The Position

As a Senior Epic Application Analyst, your work at Tegria will focus on providing Epic application expertise to both managed services and consulting clients. You will configure, optimize, troubleshoot, and support Epic applications to meet the needs of healthcare organizations. You will collaborate with stakeholders to analyze business and clinical workflows, resolve technical issues, and evaluate, recommend, and implement system enhancements. Additionally, you will provide technical expertise, support system upgrades, and ensure compliance with industry regulations. The role you play An effective Senior Epic Application Analyst will help the organization on a whole achieve success through: Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team Client Engagement & Communication Communicate clearly and proactively, providing timely updates and managing client expectations. Track and communicate decisions, contribute to change management, and ensure seamless transitions while minimizing business disruptions. Collaborate with Client Success Managers to assist with client requests and provide outcome data. System Analysis & Solution Implementation Assess client needs, goals, and current system build to identify necessary modifications to meet functional specifications. Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates. Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues. Advise clients on deploying optimized functionality based on best practices and evolving EHR vendor recommendations and implement system enhancements accordingly. Testing, Training & Documentation Build, test, train, and implement new infrastructure, workflows, and policies. Fully test and verify deliverables to ensure they meet client requirements, reliability, and accuracy. Document current processes, analyze gaps, and deliver actionable improvements. Ongoing Support & Issue Resolution Support clients during designated business hours and participate in after-hours on-call support as required by client contracts. Deliver high-quality Tier 2 routine maintenance and break/fix support to multiple clients in accordance with contracted SLAs. Provide Tier 3 project support to multiple clients. Apply systems analysis techniques to perform root cause analysis and recommend solutions aligned with industry and EHR vendor best practices. Escalate issues to EHR and third-party vendors on behalf of the client, building, testing, and validating vendor-proposed solutions. Risk Management & Continuous Improvement Adhere closely to customer policies surrounding change control and build documentation. Identify and escalate engagement risks related to timelines, resources, and other issues while creating mitigation plans. Proactively notify team members and management of potential delays or obstacles. Team Support Actively participate in and support efforts to build and maintain quality service delivery. Contribute to the development and maintenance of the knowledge base, workflows, and other documentation. Report potential engagement expansion opportunities identified while working on assigned engagements. Track and report the measurable impact of work, ensuring value for both the client and Tegria. Stay current with EHR system certifications and application knowledge. Serve as an application lead as appropriate. Mentor less experienced team members. Performs other generally related duties as assigned.

Requirements

• Bachelor’s degree in computer science, a healthcare-related professional certification or licensure, or an equivalent combination of education and experience.
• Typically, 5+ years of experience as an Epic application analyst or in Epic consulting.
• Experience working successfully on multiple projects or multiple clients simultaneously.
• Epic certification with ability to support in two or more applications (HB required)
• Full knowledge of assigned applications and relevant workflows.
• Solid knowledge of healthcare workflows, clinical and business operations, and regulatory compliance requirements.
• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria

Responsibilities

• Communicate clearly and proactively, providing timely updates and managing client expectations.
• Track and communicate decisions, contribute to change management, and ensure seamless transitions while minimizing business disruptions.
• Collaborate with Client Success Managers to assist with client requests and provide outcome data.
• Assess client needs, goals, and current system build to identify necessary modifications to meet functional specifications.
• Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates.
• Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues.
• Advise clients on deploying optimized functionality based on best practices and evolving EHR vendor recommendations and implement system enhancements accordingly.
• Build, test, train, and implement new infrastructure, workflows, and policies.
• Fully test and verify deliverables to ensure they meet client requirements, reliability, and accuracy.
• Document current processes, analyze gaps, and deliver actionable improvements.
• Support clients during designated business hours and participate in after-hours on-call support as required by client contracts.
• Deliver high-quality Tier 2 routine maintenance and break/fix support to multiple clients in accordance with contracted SLAs.
• Provide Tier 3 project support to multiple clients.
• Apply systems analysis techniques to perform root cause analysis and recommend solutions aligned with industry and EHR vendor best practices.
• Escalate issues to EHR and third-party vendors on behalf of the client, building, testing, and validating vendor-proposed solutions.
• Adhere closely to customer policies surrounding change control and build documentation.
• Identify and escalate engagement risks related to timelines, resources, and other issues while creating mitigation plans.
• Proactively notify team members and management of potential delays or obstacles.
• Actively participate in and support efforts to build and maintain quality service delivery.
• Contribute to the development and maintenance of the knowledge base, workflows, and other documentation.
• Report potential engagement expansion opportunities identified while working on assigned engagements.
• Track and report the measurable impact of work, ensuring value for both the client and Tegria.
• Stay current with EHR system certifications and application knowledge.
• Serve as an application lead as appropriate.
• Mentor less experienced team members.
• Performs other generally related duties as assigned.

Benefits

• We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
• We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
• Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level