Sr Engineer Endpoint Managment

Optimum • Plano, TX

6d

About The Position

The Senior Endpoint Management Engineer provides support, implementation, and design services for Jamf Pro, Microsoft Intune, Systems Center Configuration Manager (SCCM/MECM), and other enterprise management tools for end user devices including user workstations (macOS, Windows) and mobile devices (iOS/iPadOS/Android).
The Senior Endpoint Management Engineer delivers services that manage the initial setup process of end user devices, system policy and control, app packaging and distribution, security updates, and remote support for various devices such as laptops, desktops, virtual desktops, mobile devices, printers, and IoT devices.

Requirements

• Bachelor’s degree in Computer Science or related field; or equivalent work experience
• Minimum 6 years’ experience in Information Technology
• Ability to communicate in a written and verbal fashion, clearly and concisely, to peers, management, and business stakeholders
• Ability to research, analyze, define, propose, design, document, and implement solutions to achieve business objectives
• Self-Starter: Ability to work without supervision on large and/or extended-term projects.
• Technical problem solver, able to identify multiple parallel options for solving a given business problem
• Must be able to work collaboratively as part of a team while autonomously remaining accountable for individual deliverables
• Excellent troubleshooting skills are a must in this position
• Knowledge and understanding of common project management concepts
• Understanding of traditional SDLC, Waterfall and Agile project delivery concepts
• Knowledge and understanding of general ITIL concepts
• Expert knowledge of Apple device management tools (e.g. Jamf Pro, Microsoft Intune, Kandji)
• Expert knowledge of macOS operating system
• Expert level experience integrating endpoint management tools such as EDR (e.g. CrowdStrike, Microsoft Defender for Endpoint), asset management (e.g. Device42, Flexera, Snow, ServiceNow), connectivity (e.g. Cisco VPN, PaloAlto Global Protect, Zscaler ZIA/ZPA), privilege management (e.g. CyberArk EPM, Delinea Privilege Management, BeyondTrust EPM), and digital experience (e.g. Nexthink, Zscaler ZDX)
• Expertise in writing shell scripts for macOS device configuration

Nice To Haves

• Expertise in Windows PowerShell
• Experience with Windows OS management tools (e.g. Intune, Active Directory, SCCM) and mobile device management (iOS/iPadOS/Android) is a plus
• Experience with VDI
• Microsoft 365, Exchange, Teams, SharePoint management

Responsibilities

• Administration and support of Jamf Pro for macOS and iOS management.
• Troubleshooting and resolution of end user device issues, including root cause analysis and escalation to vendors as required.
• Integration with various other tools including Active Directory, SAML SSO, vulnerability management, and monitoring tools.
• Packaging and deploying applications through systems management tools.
• Security patch management.
• Escalate problems to management and/or vendors in a timely fashion.
• Develop techniques and implement resolution of problems based on root cause analysis.
• Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level